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- Aufgaben: Join our team as a Senior Service Technician, providing top-notch AV support onsite and remotely.
- Arbeitgeber: proAV is a global leader in audio visual integration, delivering exceptional AV and event services worldwide.
- Mitarbeitervorteile: Enjoy competitive pay, travel opportunities, and a supportive work environment with room for growth.
- Warum dieser Job: Be a key player in enhancing customer satisfaction while working with cutting-edge AV technologies.
- Gewünschte Qualifikationen: Must have advanced technical skills in AV/VC/UC technologies and excellent communication abilities.
- Andere Informationen: This role involves travel to client sites across Europe and requires a calm demeanor under pressure.
Das voraussichtliche Gehalt liegt zwischen 48000 - 84000 € pro Jahr.
proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.
Our immediate requirement is for an experienced Senior Service Technician to be a key part of our team in Germany, representing proAV and working onsite at a variety of client sites.
The main purpose of the role is to maintain high levels of Customer Service through onsite attendance and remote technical support. Due to the nature of the Support Services business, these areas are subject to tight SLA’s and KPI’s.
You shall act as a role model for the wider field service team, providing guidance and support where required. You will be the go-to for advanced technical diagnostics and escalated service calls. You shall develop and sustain excellent Customer relations whilst providing first-class technical support for immediate fault resolution.
You will be responsible for ensuring fault resolution is to Client satisfaction; ensuring the commercial impact of the account is upheld. You shall be responsible for the management of and timely updating of fault tickets.
This is an exciting opportunity for an exceptional, experienced Senior Service Technician to join an established operation with scope to drive and enhance the service at every opportunity.
Experience and seniority of the position will be reflected by the remuneration and benefits package.
Key Responsibilities
- Onsite Service Engineering covering client sites as required
- Travelling to Client sites (including European travel if required)
- Site and event coordination and support
- Preventative Maintenance calls as required
- Rotation of client sites as required
- Small works installations, including handover to Client
- Working any rotational shift basis as required
- Administration necessary to support engineering role
Required skills
- Technically Advanced in AV / VC / UC technologies
- Able to Manage High Priority Incidents
- Able to manage Client communications and escalations
- Calm under pressure
- Ability to take responsibility
- Ability to act as a role model for the team
- Ability to multi-task and prioritise
- Excellent communicator on both telephone and email
#J-18808-Ljbffr
SYSTEM ADMINISTRATOR (m / f / d) Arbeitgeber: 360 Treasury Systems AG
Kontaktperson:
360 Treasury Systems AG HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: SYSTEM ADMINISTRATOR (m / f / d)
✨Tip Number 1
Make sure to familiarize yourself with the latest AV, VC, and UC technologies. Being technically advanced in these areas will not only boost your confidence but also demonstrate your expertise during interviews.
✨Tip Number 2
Highlight any previous experience you have with high-priority incidents and client communications. Be prepared to share specific examples of how you've successfully managed escalations and maintained customer satisfaction.
✨Tip Number 3
Showcase your ability to work under pressure by discussing situations where you've had to multi-task or prioritize effectively. This will illustrate your capability to handle the demands of the role.
✨Tip Number 4
Demonstrate your leadership qualities by providing examples of how you've acted as a role model for your team in the past. This could include mentoring colleagues or leading projects that required collaboration.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: SYSTEM ADMINISTRATOR (m / f / d)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the System Administrator position at proAV. Understand the key responsibilities and required skills, as this will help you tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience with AV/VC/UC technologies and any previous roles where you managed high-priority incidents or client communications. Use specific examples to demonstrate your technical expertise and customer service skills.
Showcase Your Communication Skills: Since excellent communication is crucial for this role, make sure to reflect this in your application. Use clear and concise language in your cover letter and ensure your CV is well-organized. Mention any experience you have in client-facing roles.
Tailor Your Cover Letter: Write a personalized cover letter that addresses why you are a great fit for the Senior Service Technician role at proAV. Mention your ability to work under pressure, manage multiple tasks, and act as a role model for a team, as these are key attributes they are looking for.
Wie du dich auf ein Vorstellungsgespräch bei 360 Treasury Systems AG vorbereitest
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with AV, VC, and UC technologies in detail. Highlight specific projects or challenges you've faced and how you resolved them, as this will demonstrate your technical proficiency and problem-solving skills.
✨Demonstrate Customer Service Skills
Since the role emphasizes maintaining high levels of customer service, share examples of how you've successfully managed client communications and escalations in previous positions. This will show that you understand the importance of client satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle high-pressure situations and prioritize tasks. Think of scenarios where you had to manage multiple incidents simultaneously and how you ensured timely resolutions while keeping clients informed.
✨Exhibit Team Leadership Qualities
As a role model for the field service team, be ready to discuss how you've supported and guided colleagues in the past. Share instances where you took the initiative to enhance team performance or improve service delivery.
