Overview
In this role you will strengthen the Business Client Advisory Services team to deliver excellent client experience and valuable business support. You’ll be the main contact for business topics, onboarding new clients, and guiding cross-functional collaboration. You’ll influence processes and participate in product-related initiatives in a fast-growing fintech environment. This is a hands-on role with a focus on client success, onboarding, and continuous improvement, within a global, innovative platform.
Leistungen / Benefits
- Performance appraisals
- 360T Academy
- Career Concept
- Frankfurt office in city center
- Social gatherings
- Exposure to exciting technologies and growth
Verantwortungsbereiche
- Provide excellent service for existing and new customers
- Manage, solve and escalate all incoming client requests
- Ensure smooth onboarding for new clients to the system
- Build and maintain relationships with key client contacts
- Conduct system trainings for client users
- Maintain, document, analyse and improve workflows and processes
- Take ownership of projects (product development; process implementation; regulatory/compliance; complex client setups; integration/workflows)
- Participate in quality assurance testing of products and features
- Advise and share expertise with internal teams (Sales, Legal, Technical Client Advisory Services, Accounting, IT)
- Maintain and share up-to-date knowledge about company products and services
Zentrale Anforderungen
- University graduate with very good grade point average
- Some relevant previous working experience (ideally in Client Services or similar)
- Excellent analytical and problem-solving abilities
- Strong overall communication skills
- High level of integrity & conscientiousness
- Growth mindset & ability to adjust to a dynamic environment
- Very good level of verbal and written English; other languages are a plus
- Proficient in MS Office
- strong communication
- integrity/conscientiousness
- growth mindset
- ability to adapt to fast-changing environment
- MS Office
- analytical and problem-solving abilities
