Key Account Manager Mid Market

As a Key Account Manager (KAM), you play a decisive role in the growth of 360Learning's business and you will join a team of 5 KAM (Mid‑market).

You will be in charge of around 100 accounts (existing customers from 100 to 2,500 employees).

At 360Learning, the KAM role is 80% sales‑oriented and your goal is to develop your portfolio and generate growth.

But you will not work alone!

Client Success Partners and internal experts (digital pedagogy, platform structuring, IT) are overseeing client’s project monitoring and execution.

Collaborating with these teams will be instrumental to succeed in your upsell actions.

We are eager to retain the best talent in our teams, and we will encourage internal moves after 2‑3 years of continuous success to build together fulfilling career paths.

This KAM Mid‑role offers the possibility of moving to a KAM Large position (existing customers from 2,500 to 10,000+ employees).

Within 1 month, you will

• Become a Trello expert and get familiar with our product
• Learn to navigate Convexity, our working environment
• Meet the different teams at 360Learning
• Finalize onboarding
• Take full ownership of your portfolio of customers
• Map accounts and define an account growth strategy, prioritize your portfolio (tiering)
• Work closely with our Client Success Partners to gather relevant information about our existing clients, in order to generate upselling
• Prepare account reviews with our clients in order to identify areas of development
• Conduct presentations and demonstrations of 360Learning
• Complete the handover of your portfolio and close 30-50K of new ARR in your first quarter (depending on start date)
• Ensure accurate reporting of the activity with your coach to optimize the forecast
• Be proactive in order to improve business processes
• Write complex business proposals and conduct business negotiations
• Close 65-85K of new ARR in your second quarter (depending on start date)
• Prepare, anticipate and ensure the renewal of clients’ contracts
• Define action plans to generate upsells
• Manage the entire business relationship with the clients
• Be on track to reach the yearly target

Qualifications

• 3+ years of experience in an Account Manager or sales‑related function (revenue generation with a portfolio of clients)
• Previous experiences working in the Saa S industry
• Experience in a fast‑growing environment such as start‑up / scale‑up, which requires agility and responsiveness
• Active listening skills and a team player mindset
• Excellent written and verbal communication skills
• Fluent English (US/UK) / B2 level or equivalent (FR)
• Enthusiasm for our working environment explained here: https://bit. ly/Convexity360L
• Recruitment Process
• Phone Screen with our Talent Acquisition Manager
• Discovery Meeting with Antoine, the KAM Mid Coach
• Case Study with both the Antoine the KAM Mid‑Coach and Eric, the KAM Large Coach
• Clarification Meeting with the KAM team
• Culture Fit Meeting with our CRO

• Offer!

Compensation

• Package includes base salary and a variable component

Benefits

• Work From Home allowance, social security, health insurance, unemployment insurance, common contingency, salary guarantee fund. Leave requests are subject to local policies.
• Balance
• Flexible hours, Total work from home possible anywhere in Spain
• Diversity, Equity, and Inclusion
• We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity.

Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact

• Corporate Social Responsibility
• Review our CSR Charter: 360learning. com/blog/corporate-social-responsibility-charter
• Culture
• A framework that will help you make an impact – envision our way of working and our
• Convexity

Culture: https://bit. ly/Convexity360L find out more about the teams, product and processes https://bit. ly/42H1gg C

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