Sales Account Manager - Lab Services

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Position Summary

The position of Science Account Manager is responsible for generating business and educating potential clients on the various Oxford recruitment service offerings.

This role maintains and expands client relations, growing the number of contractors per client, tracking opportunities to achieve annual sales plans, and maximizing return on investment and profitability for the office.

Responsibilities

Identify and develop potential clients and new markets by executing a Territory Management Plan, conducting cold calls and personal client visits, and tracking hiring trends.

Conduct sales presentations of features, benefits and cost advantages of Oxford services.

Utilize the client and candidate contact management system, documenting all information in the database.

Adhere to predetermined weekly Key Performance Indicators (KPIs), review sales performance, and provide management data.

Increase job orders by identifying staffing needs, making accurate quotations, negotiating agreements, and collaborating with recruiting.

Communicate staffing needs and new business leads to branch team members.

Supply clients with customized Oxford sales materials.

Follow-up frequently with decision makers to build relationships and generate new business.

Maintain knowledge of governmental, accrediting agency, and client‑specific contractual laws.

Manage all aspects of assignments and contractors, conduct quality control calls, provide guidance and coaching, and close assignments as required.

Attend networking events and exhibitions, represent Oxford, gather market information, and make marketing recommendations.

Provide support to recruitment staff during absences and ensure accurate communication with payroll and finance teams.

Develop and evolve a sales plan, continue knowledge development, and perform any other reasonable duties directed by the manager.

Skills

• Computer literate and good telephone skills.
• Excellent listening and understanding skills with the ability to build relationships.
• Must be able to speak, read and write in Dutch and English to a high standard.
• Must have a pro‑active approach.
• Should be thick-skinned and be persistent with curiosity and an ability to get information from people and judge situations.
• Must be an energetic, confident, detail-oriented, organized, highly motivated and self-directed individual with ability to prioritise and manage time efficiently in a dynamic, fast-paced environment.
• Excellent communication, customer service and negotiating skills; including ability to conduct perspective and in-person sales calls and presentations.
• Must have a willingness to travel nationally.
• Familiarity with related industries (biotech, pharmaceutical, medical device, food and beverage, chemical, personal care) is highly desirable but not required.
• Experience of cold calling would be beneficial.

Education

• A BSc or MSc in the field of Life Sciences, LST, biochemistry, Chemistry or equivalent.

Experience

• Prior sales experience in laboratory, scientific recruitment with a clear understanding of the recruitment industry.
• Experience in account and/or territory management.
• Competencies
• Communication
• Field Customer Service
• Team Work
• Performance Drive and Execution
• Competitive Awareness
• Process Acumen
• Supervision

Supervision Exercised: none. Supervision Received: Director, Business Development.

Equal Opportunity Statement

Oxford is an Equal Opportunity Employer.

All applicants will receive consideration for employment without regard to race, ethnic origin, religion, sex, age, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by law.

All persons hired will be required to verify identity and eligibility to work in the Country in which they have applied to work.

Oxford will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Oxford is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.

If you need special assistance or an accommodation while seeking employment, please email staffbenefits@oxfordcorp. com . We will make a determination on your request for reasonable accommodation on a case‑by‑case basis.

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