Customer Success / Account Manager (m/f/x) SaaS Software

Customer Success / Account Manager (m/f/x) SaaS Software, Untergiesing-Harlaching

Client:

Location:

Untergiesing-Harlaching, Germany

Job Category:

Other

EU work permit required:

Yes

Job Reference:

c9d897bee7ca

Job Views:

4

Posted:

30.06.2025

Expiry Date:

14.08.2025

Job Description:

Our client is a leading provider of field service management solutions and has been offering SaaS solutions since its inception. Its aggressive growth goals and marketing are strategic pillars for achieving its ambitious objectives.

Customer Success/Account Manager (m/f/x) – SaaS Software

Location: Munich

Your Responsibilities:

• Account Management: You will build and maintain relationships with key stakeholders of your assigned customers through regular meetings (online and face-to-face), structured account mapping, and identifying up-sell and cross-sell opportunities. You will manage the entire sales cycle, utilizing pre-sales resources if necessary.
• Customer Success: You will monitor and maximize customer usage and satisfaction with our solutions, keep customers informed about new product releases and innovations, and ensure they leverage these updates when appropriate. You should be autonomous regarding product knowledge and can utilize consulting resources when needed.

Your Qualifications:

• 2-5 years of experience in developing and expanding customer relationships over the long term
• Strong technology affinity and ability to quickly master business solutions
• Experience in sales and business development, ideally within the technology/SaaS environment
• Good understanding of business processes and ability to communicate effectively with stakeholders at all levels
• Native-level German language skills (spoken and written); good English skills

Our Offer:

• Start-up culture combined with the stability of an established medium-sized SaaS company
• Advanced engagement tools such as Salesforce, Salesloft, LinkedIn
• Young, dynamic team with a sales-oriented culture
• Office located in central Munich
• Team-building events and after-work activities
• Opportunities for personal development
• High autonomy and effectiveness due to a high ratio of licenses to professional services

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