Job Description
FIELD SERVICE ENGINEER
WHAT YOU WANT TO KNOW
- €65,000 - €95,000 basic salary depending on experience (flexibility available)
- Company vehicle available for both business and personal use
- Company credit card provided for all business expenses
- Home-based role covering the DACH region
- 80%+ travel across DACH with occasional support in Poland and the USA
- Primarily supporting industry-leading metal additive manufacturing systems
JOB DETAILS
As a Field Service Engineer, you will be responsible for the installation, commissioning, maintenance and repair of industrial metal additive manufacturing systems across the DACH region.
Whilst the role is primarily focused on metal additive manufacturing technologies, occasional support may be required across selected SLA platforms within the installed customer base.
Working directly with customers in aerospace, medical, industrial and automotive manufacturing, you will act as the primary technical contact for troubleshooting, preventative maintenance, machine upgrades and system optimisation activities.
This is a highly customer-facing position requiring extensive travel throughout Germany, Austria and Switzerland, with occasional support required in Poland and the United States.
Extensive product and technical training will be provided, offering the opportunity to work with some of the most advanced additive manufacturing technologies available on the market today.
ROLES & RESPONSIBILITIES
- Install, commission and validate industrial additive manufacturing systems at customer sites
- Diagnose and resolve electrical, electromechanical and system-level faults
- Perform preventative and corrective maintenance activities
- Troubleshoot issues relating to lasers, optics, motion systems, sensors, electronics and peripheral equipment
- Carry out system inspections and performance checks using diagnostic and measurement equipment
- Use tools such as multimeters, oscilloscopes, laser power meters and other diagnostic equipment
- Read and interpret electrical schematics, P&IDs, technical documentation and service manuals
- Support machine upgrades, modifications and system improvements
- Deliver customer training and provide technical guidance on system operation and best practices
- Accurately document service activities and technical findings within CRM and reporting systems
- Escalate complex technical issues and work closely with engineering and product support teams
- Ensure all work is completed in accordance with health, safety and quality standards
- Build strong customer relationships through professional communication and technical expertise
ESSENTIAL EXPERIENCE
- Previous experience as a Field Service Engineer, Service Engineer, Service Technician or similar customer-facing technical role
- Strong electrical fault-finding and electromechanical troubleshooting experience
- Proven fault-finding and diagnostic skills within industrial equipment environments
- Experience installing, commissioning, maintaining and repairing complex machinery
- Experience working on industrial machinery, machine tools, laser systems, semiconductor equipment, packaging machinery, printing systems or additive manufacturing equipment
- Ability to read and interpret electrical schematics and technical documentation
- Experience using diagnostic and measurement equipment such as multimeters and oscilloscopes
- Strong customer-facing communication skills
- Comfortable working independently and managing travel schedules
- Fluent German and professional English language skills
- Full driving licence
- Comfortable with extensive travel (80%+) and regular overnight stays
QUALIFICATIONS
- Completed apprenticeship, vocational qualification or degree in Electrical Engineering, Electronics, Mechatronics or a related discipline
- Qualifications such as Elektroniker für Betriebstechnik, Elektroniker für Geräte und Systeme, Elektroniker für Automatisierungstechnik, Industrieelektriker or Mechatroniker highly desirable
HIGHLY DESIRABLE EXPERIENCE
- Experience with metal additive manufacturing technologies including LPBF, SLM, DMLS, DED, EBM or similar processes
- Previous experience supporting industrial 3D printing equipment
- Experience working with laser-based systems, optics, galvanometers or precision motion systems
- Knowledge of vacuum systems, inert gas systems or industrial process equipment
- Experience within aerospace, medical device or other highly regulated manufacturing environments
- Exposure to SLA technology would be advantageous but is not essential
- Familiarity with CRM systems and service reporting tools
