Customer Success Manager - Public Sector - German

Job Overview

Customer Success Manager Public Sector – Core Clouds.

You will be a strategic partner and trusted advisor to Salesforce’s most important customers, ensuring they achieve success through the Signature Success plan.

Responsibilities

• Proactively set customers up for success by optimizing the solution, especially during peak events.
• Build deep, trusted relationships with customer stakeholders and Salesforce account teams, maintaining awareness of priorities, business goals and potential risks.
• Guide customers to align their business goals with the Salesforce platform, offer strategic and solution recommendations, and coordinate Signature Success deliverables to ensure operational excellence during critical events.
• Support communications during major incidents, providing timely updates and managing customer expectations.
• Act as the named advisor to a portfolio of Signature Success customers.
• Impact
• Serve as the trusted point of contact and advocate for customers, driving alignment between their business goals and Salesforce’s capabilities.
• Guide customers in adopting the Salesforce platform through proactive recommendations and personalized service delivery from the Signature catalogue.
• Provide insight into new features and releases, helping customers navigate change and mitigate potential risks.
• Support communications during high‑severity incidents, ensuring a smooth and transparent experience while advocating for customer resolution.
• Clearly articulate and demonstrate the value of Signature Success and platform capabilities to ensure ongoing investment and expansion.
• Minimum Requirements
• Fluent in both German and English.
• 6+ years of experience in cloud environments in roles such as Customer Success, Saa S platform management, Solution Architecture or Technical Consulting.
• Outstanding communication and presentation skills with demonstrated ability to influence at all organizational levels, including executive and C‑level.
• Ability to translate technical concepts into business terms and map business requirements into technical features.
• Experience leading cross‑functional teams to resolve or disposition customer needs or projects.
• Proven ability to build trust‑based relationships and navigate complex, enterprise‑level environments.
• Preferred Requirements
• Experience with the Salesforce Core platform.
• Salesforce product certifications.
• Knowledge of Salesforce products, features, best use, and how to deploy.
• Experience working with Enterprise‑level customers.
• Experience working with Public Sector customers.
• Accommodations

If you need a reasonable accommodation during the application or recruiting process, please submit a request via the Accommodations Request Form.

Salesforce uses AI tools to help recruiters evaluate candidates but humans make final hiring decisions.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination.

All employees and applicants are assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.

This policy applies to all aspects of employment, including recruiting, hiring, job assignment, compensation, promotion, benefits, training, performance assessment, discipline, termination, and everything in between.

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