Manager, International Business Systems

h3Job Description /h3pPosition Overview At Abbott Cancer Diagnostics, we are cancer fighters. We are united by our mission to change lives by providing earlier, smarter answers. Through advances in cancer detection and treatment guidance, we will help eradicate the disease and the suffering it causes. Through advances in cancer detection and treatment guidance, we will help eradicate the disease and the suffering it causes. The role is responsible for the support, stability, and continuous improvement of the business applications that underpin the International Business Unit’s critical Order to Cash (O2C) processes, principally Salesforce (SFDC), from customer and order management through to invoicing. These systems are central to how our International Business serves customers and partners across multiple countries, enabling orders for our cancer diagnostic tests to be processed accurately and on time. This critical role turns business processes into effective technology solutions. It partners closely with other product teams, and with various stakeholders across commercial, customer service, finance and operations, to understand their needs, shape priorities and define clear specifications. The holder will also need to collaborate closely with technical teams from across IT, including Salesforce development, integration, architecture, infrastructure, security, data and global IT services, to ensure changes are well designed, delivered and supported. As our International Business grows, this role will help our critical business systems scale to new markets, products and partners while continuing to deliver the value the business expects. The role is based in our office at Neuhofstrasse 22 in Baar (ZG), Switzerland. /ph3Essential Duties /h3ulliManage a team of application analysts, system administrators, and testers, who are responsible for the day-to-day application management activities, including backlog grooming, release planning, and enhancement prioritization. Ensure their work is in alignment with department objectives and informed by strategic directions from leadership. /liliDemonstrate an understanding of business strategy and the ability to translate this into user stories, business requirements, and feature requests. /liliManage the International Order to Cash (O2C) application portfolio, principally Salesforce, and lead the team with business analysis and gathering user feedback to define application requirements. /liliCollaborate with cross-functional teams such as engineering, infrastructure, and vendors to ensure successful application releases, including testing and change management. /liliLead large-scale projects on behalf of the International IT team, contributing to new product launches and the geographic expansion of International Business. /liliContribute to vendor and budget management, working closely with external vendors to ensure best-in‑class implementations and architectures, and with Finance to plan, track, and control spend. /liliLead tracking product performance using metrics and analytics to support ongoing optimization and iteration. /liliBe a resource for and mentor team members of varying degrees of seniority by providing insight, recommendations, and guidance on application management best practices. /liliMaintain strong relationships and transparency with key stakeholders across multiple functions and at all levels of the company. /liliRepresent the application management discipline in cross‑functional initiatives, as assigned by Management, and act on its behalf as appropriate. /liliEffectively manage, support, and guide the team, including, but not limited to delegating tasks and responsibilities, assessing employee performance and providing helpful feedback and training opportunities. /liliDrive technical solutioning and tough decision making while balancing business goals, technical impact, budgets, and timelines. /liliApply strong attention to detail and be quality oriented with the ability to see the big picture. /liliConsistent demonstration of exceptional leadership qualities, including, but not limited to the ability to attract and retain the best team, foster a culture of high performance, lead with integrity, humility, accountability, and courage, and set a clear vision to energize teams towards the future. /liliUphold company mission and values through accountability, innovation, integrity, quality, and teamwork. /liliSupport and comply with the company’s Quality Management System policies and procedures. /liliMaintain regular and reliable attendance. /liliAbility to act with an inclusion mindset and model these behaviors for the organization. /li /ulh3Minimum Qualifications /h3ulliFluency in the English language (C1 or above per CEFR framework) and ability to communicate in English on technical topics. /liliBachelor’s Degree in field as outlined in the essential duties; or completed vocational education and 6+ years of relevant experience as outlined in the essential duties in lieu of a bachelor’s Degree. /lili6+ years of relevant experience as outlined in the essential duties. /lili4+ years of direct or indirect experience in leading or directing people and/or project teams. /liliExcellent written and verbal communication skills, with the ability to agilely adapt to the respective audience (from team member to senior leadership). /liliDemonstrated ability to grasp business needs and requirements. /liliDemonstrated ability to grasp and apply complex technical concepts. /liliDemonstrated ability to perform the essential duties of the position with or without accommodation. /liliAbility to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day. /liliAbility to travel 10% of working time away from work location (including overnight/weekend travel). /liliAuthorization to work in the country of work without visa sponsorship. /li /ulh3Preferred Qualifications /h3ulliExperience with service design and operations. /liliExperience managing Salesforce and other Order to Cash applications (e.g., CPQ, billing, and ERP integration). /liliUnderstanding of Agile/SCRUM methodologies and experience working as a business analyst, quality analyst, or product owner on technology development projects. /liliKnowledge of and/or experience in working with HL7 health data application interfaces. /liliStrong working knowledge of software development lifecycle (SDLC) project management methodologies. /liliExperience in working in a regulated environment (e.g. GDPR, SOX, HIPAA, CLIA, GCP, and FDA). /liliExperience in molecular biology, genomics, translational science, and/or personalized medicine. /liliSuperior technical communication skills. /liliKnowledge of other European languages (French, German, Italian, Polish, Spanish) and/or Japanese. /li /ulpWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state, or federal law. Applicable portions of the Company’s affirmative action program are available to any applicant or employee for inspection upon request. /ppThe base pay for this position is N/A In specific locations, the pay range may vary from the range posted. /ppJOB FAMILY: Product ManagementbrDIVISION: ONCO Cancer DiagnosticsbrLOCATION: Switzerland Zug : Neuhofstrasse 22brADDITIONAL LOCATIONS:brWORK SHIFT: StandardbrTRAVEL: Yes, 10 % of the TimebrMEDICAL SURVEILLANCE: NobrSIGNIFICANT WORK ACTIVITIES: Not Applicable /ppAbbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next‑generation diagnostics, life‑changing devices, science‑based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well‑being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce. /ppFollow Us: Facebook LinkedIn YouTube Twitter /p #J-18808-Ljbffr