(Junior) Software Supporter (d/f/m)

(Junior) Software Supporter (d/w/m) page is loaded## (Junior) Software Supporter (d/w/m)remote type: Hybridlocations: Berlintime type: Full timeposted on: Posted Todayjob requisition id: R35024flow software develops a range of global standard software products for logistics and transportation planning that can be used across industries. The integrated planning approach of our software products ranges from the long-term optimization of network structures to the short-term optimization of transport utilization. In addition, the planning results can be combined with transport processing and billing to form an integrated transport management system (the 4flow iTMS).## **What your new challenge will look like**As a 4flow Software Supporter you will be the first point of contact for any bugs, unusual system behaviour or other related issues in our software products. Your daily tasks will be:* Provide excellent software support via our ticketing system & phone.* Respond to customer inquiries and request.* Assist in identifying, troubleshooting and resolving reported issues.* Handle 2nd level support from external and internal customers for our 4flow Software Products.* Deliver fast solutions or workaround within the agreed SLA with the customer.* Work closely together with our 3rd level for deeper product knowledge and participate with further improvement of our products.* Coordinate with other internal teams and departments for better customer service.## ## **Why you belong at 4flow**For this position, the combination of technical know-how and high customer orientation is important.* You already gained experience in technical support (at least 1 year).* You have a patient nature and like to explain with pleasure.* You are friendly, open, have a confident appearance (on the phone) and are highly communicative.* You like the challenge: Resilience and stress resistance in high workload situations or in situations with unpredictable events.* You are fluent in both German and English. ## **What we offer*** A clearly defined vision and job security at a company with German roots* Exciting international work environment as well as rapid career development opportunities* Outstanding opportunities for your individual development (individual training budget and internal trainings)* Permanent position, competitive base salary, an attractive bonus system, and a great benefits package* Flexibility and the opportunity to work remotely* Employee Assistance Program for mental health support* Sports, team member events and team getaways* Free access to organic fruit, cereal, snacks, drinks, and coffee at all 4flow locations #J-18808-Ljbffr