Sr. Manager, Ecosystems Governance

ppJob Overview: Sr. Manager, Process and Ecosystem Governance – DePuy Synthes (a Johnson Johnson company). This strategic process leadership role advances end‑to‑end Order to Cash (OtC) performance across the enterprise. It is based in Raynham, MA, West Chester, PA, Raritan, NJ, Zuchwil, Switzerland, and Loughbeg Ringaskiddy, Cork, Ireland. The position is posted under several requisition numbers; applications are treated as a single submission. /ph3Job Details /h3pJob Function: Project/Program Management GroupbrJob Sub‑Function: Project/Program ManagementbrJob Category: Professional /ppLocations: Raynham, MA; West Chester, PA; Raritan, NJ; Zuchwil, Switzerland; Loughbeg Ringaskiddy, Cork, Ireland /ph3Key Responsibilities /h3ulliOwn and steward the end‑to‑end OtC process design, governance, and performance framework across global and regional operations. /liliDefine and maintain global process standards, policies, controls, and decision rights to improve consistency, compliance, and scalability. /liliPartner across Commercial, Customer Service, Supply Chain, Finance, Digital/IT teams to improve process handoffs, resolve cross‑functional pain points, and strengthen end‑to‑end accountability. /liliLead process harmonization efforts across core OtC sub‑processes, including customer master data, order entry, billing, deductions and disputes, collections, cash application, and reporting. /liliIdentify process inefficiencies, control gaps, and sources of revenue leakage, and lead initiatives to improve cycle‑time, data quality, working‑capital outcomes, and customer experience. /liliEstablish and monitor process KPIs, control metrics, and service performance measures, using insights to drive prioritization and continuous improvement. /liliPartner with system and data teams to define business requirements, support digital enablement, and ensure technology solutions align with process design and governance objectives. /liliLead root‑cause analysis and resolution of systemic process issues, ensuring sustainable corrective and preventive actions. /liliSupport audit readiness, internal controls, and regulatory compliance requirements relevant to the OtC process. /liliFacilitate governance forums and stakeholder reviews to align on priorities, risks, roadmap decisions, and performance improvement opportunities. /liliDrive change management and adoption activities to embed standardized ways of working and improve process discipline across the organization. /liliProvide leadership, coaching, and development for team members and matrixed resources supporting OtC process excellence activities. /liliEnsure adherence to DePuy Synthes values, internal controls, and applicable global regulations impacting supply chain systems. /li /ulh3Qualifications /h3pbEducation Required: /b Bachelor’s degree in Supply Chain, Information Systems, Engineering, Business, or a related field. bPreferred: /b Master’s degree (MBA, MS, or equivalent). /ppbExperience and Skills Required: /b 8–10 years of progressive experience in supply chain, operations, digital systems, or governance roles with demonstrated leadership responsibility. Proven success leading process transformation, governance, or continuous improvement in complex global environments. /ppKey technical and soft skills include: /pulliStrong knowledge of core OtC processes, controls, and performance drivers. /liliAbility to influence cross‑functional stakeholders and drive results in a matrixed organization. /liliStrong analytical and problem‑solving skills. /liliExperience with ERP platforms and digital tools that enable OtC processes, reporting, and automation. /liliStrong communication and executive presence. /liliAgile or PMP/PPMC certifications (preferred). /liliExperience partnering with external technology vendors and service providers. /liliBackground in process optimization, risk management, or digital transformation initiatives. /liliKnowledge of data governance, integration architecture, or ecosystem platforms. /liliStrong analytical, problem‑solving, and decision‑making skills. /li /ulpbOther Language: /b English (additional languages a plus). /ppbTravel: /b Up to 10–20%, domestic and international. /ppbCertifications: /b Lean Six Sigma, PMP, or relevant digital/systems certifications (preferred). /ph3Employment Conditions /h3pUpon acceptance, employment will be governed by DePuy Synthes processes, programs, policies, and benefit plans. /ph3Equal Opportunity Employment /h3pJohnson Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, contact us via /p /p #J-18808-Ljbffr