IT Support Specialist

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the bringing our characters to life, the bringing them to your living rooms and the creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Primary purpose of the role:

The IT department maintains all computers, servers and storage systems, access authorizations and IP telephony. It is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure.

Please note this is a 100% on-site position.

Key Responsibilities:

1. 1st and 2nd level support for employees regarding IT issues
2. User administration (setup/maintaining accounts) for different systems
3. Maintains network and VoIP system
4. Administers employee workspace relocations by setting up workspaces with appropriate hardware, and handles troubleshooting as appropriately
5. Other job-related duties or special projects as required

Knowledge / Skills / Abilities:

1. Hands-on experience of installing IT hardware, software, user help desk and IT infrastructure
2. Very good knowledge of Microsoft 365 and the current Windows and Mac OS operating system environment as well as the administration of Active Directory
3. Good organizational skills and time management
4. Fluent German (C1 and higher) and good English language skills (B1 and higher)
5. Good communication skills and enjoy working in a team

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. Severely disabled employees are welcome in our company and will be given special consideration if they are equally qualified. Flexible working hours are offered to assist.

It Support Specialist • Koln Niehler Str. 104

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