Director, Surgery Q&C Operational Performance and Productivity Lead.

• Director, Surgery Q&C Operational Performance and Productivity Lead
• Job Overview

This role is a member of the Surgery Q&C Leadership Team.

It oversees Q&C operational performance, governance, and productivity across Surgery platforms, internal and external manufacturing sites, and functions.

The role includes goal setting, performance monitoring, and progress of strategic programs and projects, as well as key quality system and compliance performance indicators.

Key Responsibilities

• Provide strategic, organizational, and operational leadership to the VP Quality & Compliance (Q&C) Leadership Team for Med Tech Surgery.
• Shape and drive the multi‑year Q&C strategy and lead end‑to‑end operational performance monitoring and continuous improvement across the Surgery Q&C organization.
• Establish and manage the annual and long‑range business planning cadence (OGSM, LRFP, budget), including portfolio management of projects, investments (capital and expense), and savings that deliver the strategic plan.
• Partner with Finance and cross‑functional stakeholders to ensure disciplined prioritization, transparent performance reporting, and delivery of quality, compliance, and productivity outcomes.
• Lead quality governance, operational oversight, and performance management process for strategic external manufacturing collaborators and internal sites.
• Drive communications and change management for strategic programs and standard work adoption; provide visibility to Q&C performance through accurate metrics and executive reporting.
• Champion a Credo‑based environment, living Credo values, building trust, and caring for people within the area of responsibility.
• Promote a culture of proactive quality improvement and provide visibility to quality system performance through accurate metrics and reports.
• Exercise decision‑making authority for quality‑critical manufacturing items such as CAPAs, as required.
• Lead quality governance forums with strategic collaborators to resolve quality, compliance, and manufacturing performance issues in a timely manner.

Qualifications and Experience

• Minimum 10 years of experience in quality, manufacturing, or project management in the Medical Device or other regulated industry.
• Bachelor of Science in Business, Engineering, or Technical/Science. A postgraduate degree is preferred.
• Broad quality management experience across large, multi‑site, global organizations.
• Experience with end‑to‑end quality and regulatory compliance across the product lifecycle, from development through manufacturing and delivery.
• Strong strategy development and portfolio/program management skills with measurable financial, quality, and cycle‑time outcomes.
• Deep understanding of regulatory compliance linkages from product development through distribution and customer interfaces.
• Ability to align and execute across differing health‑authority requirements and balance risk and business priorities.
• Excellent influence, negotiation, and consensus‑building skills in a matrixed environment.
• Audit management experience (Health Authorities, Notified Bodies).
• Key Knowledge, Skills, and Abilities
• Digital fluency and learning agility, including experience with AI tools and citizen‑developed applications.
• Strong communication, presentation, and collaboration skills across functions and operating units.
• Accountability, strong desire to commit, and ability to deliver results in complex environments.
• Conflict resolution, relationship development, and team building instincts.
• Customer‑centric mindset and cultural fit in a complex organization.
• Fluency in English is required.
• Preferred skills: Budget Management, Compliance Management, CAPA, ISO 9001, Internal Auditing, QMS, Risk Management, SOP development, Technical Credibility.
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