Global BPO Performance Excellence Leader

At Johnson Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com.As guided by Our Credo, Johnson Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson Johnson, we respect the diversity and dignity of our employees and recognize their merit.Job Function: Supply Chain Planning Job Sub Function: Multi-Family Supply Chain Planning Job Category: People Leader All Job Posting Locations: California (Any City), Florida (Any City), Guaynabo, Puerto Rico, United States of America, New Jersey (Any City), Pennsylvania (Any City), Texas (Any City), Zug, SwitzerlandJob Description: Johnson Johnson is recruiting for a Global BPO Performance Excellence Leader . This role can be located at a Johnson Johnson site within the United States (NJ, PA, CA, FL, TX, or Guaynabo, Puerto Rico), or internationally in Zug, Switzerland, or São Paulo, Brazil. At Johnson Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at Website ( MEDTECH Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Your unique talents will help patients on their journey to wellness. Learn more at Website SummaryThe Global BPO Deliver Performance Excellence Leader serves as the business authority for operational excellence across the JJ MedTech Deliver network. This role is responsible for defining and governing global operational standards, ensuring consistent execution across all distribution centers (both JJ-owned and 3PL-operated). Acting as the Global Business Process Owner (BPO), the leader drives continuous improvement, benchmarking, and cost-to-deliver intelligence to enhance service performance, cost efficiency, and overall network excellence.Key ResponsibilitiesOperational Standards Network ConsistencyDefine and deploy global operational standards across all distribution center sitesEnsure consistency across JJ-owned and 3PL-operated facilitiesEstablish and govern DC archetypes, including performance expectations and operating modelsMonitor adherence and drive standardization across regionsOperational Excellence Focus AreasOwn global standards and governance across key areas, includingSite master planningContinuous improvement (Lean, JJOS, Visual Management)Health, Safety, Quality, and EHSPerformance management, SLAs, and site scorecardsPackaging optimization, waste reduction, and operational efficiencyBenchmarking IntelligenceLead internal and external benchmarking to generate industry and competitive insightsDevelop and deploy Cost-to-Deliver/Serve models and strategiesProvide data-driven insights to optimize performance and inform strategic decisionsContinuous Improvement Capability BuildingDefine and deploy methodologies for continuous improvement across the networkEstablish and lead global communities of practicePromote a culture of innovation, operational excellence, and best-practice sharingGlobal BPO LeadershipAct as Global Business Process Owner for Deliver Performance ExcellenceOwn process governance, standardization, and harmonization globallyApprove global standards and manage deviations or localizationsEnsure alignment to customer-centric outcomes and measurable business valueSupport ongoing operational excellence and transformation initiativesLeadership Talent DevelopmentBuild and lead a high-performing global teamDrive leadership capability, succession planning, and talent developmentChampion diversity, inclusion and employee wellbeingFoster a high-performance culture aligned to JJ Credo valuesCompliance GovernanceEnsure compliance with company policies, regulatory standards, and HSE requirementsElevate risks, issues, and improvement opportunities to senior leadershipQualificationsExperience12–15+ years of progressive experience in Supply Chain Operations, Operational Excellence, or Distribution/Warehouse ManagementProven track record deploying operational standards across global logistics networksStrong experience in:Benchmarking and performance analyticsCost-to-Serve/Deliver modelingContinuous improvement methodologies (Lean, Six Sigma)Experience in Medical Device, Pharmaceutical, or regulated industries preferredEducationBachelor’s degree requiredMaster’s degree (Supply Chain, Engineering, Business, or related field) preferredSkills CompetenciesDeep expertise in distribution center operations and operational excellence frameworksStrong analytical capabilities (benchmarking, process mapping, data mining)Experience developing and enforcing global operational standardsKnowledge of EHS, quality, and regulatory requirements in logistics environmentsStrong stakeholder management and influencing skills in a global matrixChange leadership mindset with ability to drive continuous improvement cultureExcellent communication and executive presentation skillsLocation TravelLocation: Flexible / Global Travel: ~25% (domestic and international)Equal Opportunity EmployerJohnson Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request accommodation, please contact us via Website or contact AskGS to be directed to your accommodation resource.Under 18 Years Age“If you are under 18 years of age, you (the candidate) may need to obtain the necessary working papers or other documentation required by state law to start the assignment, as well as get a parent’s consent for the background check.”Required Skills: Preferred SkillsAnalytical ReasoningBudget ManagementDemand ForecastingDemand PlanningDeveloping OthersDistribution Resource Planning (DRP)Financial CompetenceInclusive LeadershipInventory OptimizationLeadershipLean Supply Chain ManagementManufacturing Flow ManagementMaterials HandlingOrganizingProcurement PoliciesReport WritingStrategic Supply Chain ManagementSupply PlanningAt Johnson Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments is smarter and less invasive, and solutions present. Learn more at Website Not Sell or Share My Personal Information Limit the Use #J-18808-Ljbffr