Specialist Support Consultant – Care in Zug

von: 8550-Johnson & Johnson AG Legal Entity

At Johnson Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.ph3Job Function

MedTech Sales

Job Sub Function

Clinical Sales – Surgeons (Commission)

Job Category

Business Enablement/Support

All Job Posting Locations

Zug, Switzerland

Job Description

Johnson Johnson MedTech Electrophysiology is recruiting. Simply put, we are a highly innovative entrepreneurial company with a truly global and diverse culture, backed by the support structure of the Johnson Johnson Corporation – a winning combination! Our commitment to quality and our Credo have helped us achieve significant milestones as a company.

The Clinical Support Specialist (CSS) will provide expert technical and product advice/assistance as well as training to physicians, EP lab staff, technicians and administrators regarding all aspects of JJ systems and catheter equipment in a manner of utmost professionalism.

- Responsibilities of a CSS include The main duty is on providing support during electrophysiology interventions at hospital for the use of JnJ MedTech EP 3D Navigation system (CARTO 3) and other JnJ MedTech EP mapping and ablation technologies

- Together with Territory Sales Manager (TM) or Account Manager (AM), seek sales opportunities and drive business objectives within the defined territory and accounts.

- Together with the European Technical team ensure servicing, maintenance, repair and co-ordinate functioning of all sites and upgrades of soft- and hardware.

- Responsible for improving customer case support capability through efficient planning and scheduling techniques, driving collaboration, and maintaining consistent, open lines of communication with all team members both internal/external and/or local/international.

- Collaborate with sales and clinical colleagues and internal partners, to develop and grow mutually beneficial customer relationships within and beyond the EP lab, including, but not limited to physicians, nurses, technicians as well as hospital administrators and staff.

- Administrative work such as Customer Relationship Management systems, managing account documentation, complaints, following Safety and Environmental practices, compliance training, expense reporting, company system input and maintaining Safe Fleet standards according to Company guidelines.

- Ensuring personal and company compliance with all Federal, State, local and company regulations, policies and procedures. /Bachelor’s or Masters’s degree, preferrable into the field of (bio)technical/(bio)engineer/Engineer Previous EP experience is a plus, but not required Service-, support-, solution- and result-orientated Able to work independently and take ownership and responsibility Challenger personality with capability of understanding of sales environments Open to travel (locally and internationally for congresses/training etc.) Familiar with Word, Excel, PowerPoint Outlook for daily business use English (spoken written) required, German preferrable French Italian advantageous Driving License, Cat. B

Preferred Skills

- Account Management

- Collaboration

- Communication

- Cultural Competence

- Customer Centricity

- Healthcare Trends

- Issue Escalation

- Market Knowledge

- Market Research

- Objectives and Key Results (OKRs)

- Organizing

- Problem Solving

- Sales

- Sales Support

- Sales Training

- Solutions Selling

- Sustainable Procurement

- Vendor Selection

At Johnson Johnson,we believe health is everything.