Coordinator Docking Reservations & Operational Scheduling (all genders)

h3We are A-ROSA! /h3 pA-ROSA is the pioneer of experiential city trips along the most beautiful rivers in Europe. With over 800 employees and a fleet of fifteen premium-vessels, we offer our guests a comfortable alternative to the classic city trip. /p pAt A-ROSA, we work bWITH PASSION /b because for us, our job is more than just a profession. We treat everyone bWITH RESPECT, /b as everyone deserves appreciation. We act bWITH DEPENDABILITY /b because colleagues and guests can rely on us. We commit bWITH A RESPONSIBLE ATTITUDE /bto ensure that the world remains beautiful in the future. We approach our work bWITH IDEAS /b, as all of us have creative contributions that drive us forward. /p h3Your responsibilities /h3 pWe are looking for a Coordinator Docking Reservations Operational Scheduling (m/f/d) to work from our office in Chur, Switzerland, or remotely. /p pThe Coordinator Docking Reservations Operational Scheduling is responsible for the efficient planning, coordination and operational management of all docking reservation and itinerary scheduling processes across the fleet. /p pThe role serves as a central point of contact between internal departments, ship management teams, external service providers and berthing partners, making a significant contribution to smooth and cost-effective ship and port operations. /p h3Itinerary and berthing management /h3 ul liContinuously update, maintain and ensure the accuracy of the itinerary planning system. /li liProcess and coordinate all berthing requests, working closely with berth operators, agencies and external service providers. /li liImplement short-notice itinerary changes, for example due to high or low water levels, lock closures or other operational restrictions, in close consultation with the Head of Department. /li /ul h3Communication and coordination /h3 ul liCommunicate proactively and professionally with ships, agencies, port partners and other stakeholders. /li liEnsure a smooth flow of information between nautical teams, Port Operations and external partners. /li /ul h3Data and document management /h3 ul liMaintain a structured and standardised approach to email and document management, including the correct filing of reservation confirmations, rejections and operational correspondence. /li liMaintain and continuously improve all relevant data in the itinerary and berthing management software. /li /ul h3Financial responsibilities /h3 ul liAssign accounting codes to incoming invoices and verify their factual and numerical accuracy. /li liHelp resolve invoice queries and discrepancies in coordination with the relevant internal departments. /li /ul h3Why A-ROSA? /h3 ul liAn interesting and varied role /li liA diverse range of activities, both in the office and beyond /li liA permanent employment contract /li liFast decision-making, flat hierarchies and the freedom to work independently /li liRemote working options by agreement with your manager /li liA pleasant working environment within a highly motivated and experienced team /li liResponsibility from day one /li liAttractive Family Friends discounts /li /ul h3Your profile /h3 ul liExperience in operational river cruise coordination or tourism operations is desirable. /li liA sound understanding of itinerary, port and berthing processes within river cruising or a comparable operational environment. /li liConfidence in using planning, booking and administration software, ideally with experience in itinerary and berthing management systems. /li liExcellent MS Office skills, particularly Outlook, Excel and document management tools. /li liA good command of written and spoken English; French language skills are an advantage. /li /ul #J-18808-Ljbffr