As a Security Operations Center (SOC) Analyst, you will play a key role in protecting customer environments against cyber threats. You will monitor security events, investigate incidents, coordinate response activities and support customers in maintaining a strong security posture. The role combines hands-on cybersecurity operations with incident investigation and customer-focused security support, providing exposure to diverse technologies, threat landscapes and international security environments. Responsibilities
Security Monitoring & Detection
Monitor customer environments for security threats, suspicious activities and policy violations, ensuring timely identification of potential risks. Alert Analysis & Triage
Analyze and prioritize security alerts generated by SIEM, EDR/XDR, network, cloud and other security technologies, determining appropriate response actions. Incident Investigation
Investigate security incidents, assess their severity, impact and business relevance, and distinguish between true positive and false positive events. Incident Escalation & Response Support
Escalate validated incidents to customer security teams in accordance with established procedures and SLAs, while supporting incident response activities when required. Customer Communication
Communicate incident details, recommendations and investigation findings to customers in a clear, professional and customer-oriented manner. Threat Analysis & Correlation
Correlate information from multiple data sources to identify malicious activity, emerging threats and attack patterns across complex environments. Documentation & Continuous Improvement
Document investigations, findings and response actions within ticketing and case management systems, while contributing to threat hunting, detection improvements and SOC process optimization. Collaboration & Security Enhancement
Work closely with international colleagues, customers and technology partners to strengthen overall security capabilities and improve customer security posture. Your Profile
Experience in a Security Operations Center (SOC), Managed Security Services, Incident Response or a similar cybersecurity role Good understanding of cybersecurity threats, attack techniques and incident handling processes Hands-on experience with SIEM platforms such as Splunk, Microsoft Sentinel, QRadar or similar technologies Familiarity with EDR/XDR solutions, Microsoft Defender, network security monitoring and cloud security services Strong analytical and investigative skills, with the ability to assess and prioritize security events effectively Experience working in a customer-facing environment and communicating technical findings to various audiences Ability to work under pressure, manage multiple incidents and maintain attention to detail German language proficiency at C1 level or native speaker (mandatory) Strong English communication skills The minimum annual gross salary under the collective agreement of Telekom Austria AG for this position is EUR 51.042,74 (40-hour full-time work week). Depending on qualifications and professional experience, there is a willingness to offer a higher salary. We are a reliable partner in digitization in 7 countries and offer our business and private customers smart IT services and digital communication solutions. With the best network technology, we connect people worldwide and are always on the lookout for innovations and energy-efficient technologies that benefit our team, customers, society and the environment. Whether you are an IT or Security expert, sales talent, data genius or communication virtuoso - we have the right job for you. Make it happen.
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