Data Center Technician Trainee, Data Center Operations

Data Center Technician Trainee, Data Center Operations

Frankfurt am Main

• High school or equivalent education
• 18 years or older
• Experience with Microsoft Office
• Ability to work 40 hours/week. Must be able to work 10 hour shifts as needed

Amazon Web Services (AWS) is growing rapidly, and we are looking for a Data Center Technicians to join our expanding Infrastructure Operations team as part of our Work-Based Learning Program (WBLP). These trainees will participate in our 3 months‘ work and training program in our Frankfurt-area Data Centers.

Duties & Responsibilities
You will collaborate with experienced Amazon Data Technicians; following them during
hardware and network troubleshooting. You will have the opportunity to provide our internal
workforce with infrastructure related support, resolving tickets related to HW (Motherboard, RAM,
CPU, GPU, etc) and networking tickets (Link Down, Optics Replacements, Switch Replacements, etc).
At all times you will be assisting an AWS experienced Data Technician.

Key job responsibilities

Duties include:

• Hardware troubleshoot in servers which are not live with AWS Data Techs supervision
• Understand the importance to meet SLA’s against assigned trouble tickets
• Follow the AWS Data Techs during network troubleshooting
• Replace Media (SSD/HDD) according with AWS Data Tech guidance
• Perform regular server hardware repairs (drives, motherboards etc) under the guidance of

experienced techs

• Interact with third party vendors & contractors who are working on site

We are open to hiring candidates to work out of one of the following locations:

Frankfurt, HE, DEU

• Familiarity with computer hardware component and operating systems.
• Experience with one or more of the following hardware platforms (e.g. Dell, HP, ZT, Foxconn, Super

Micro, SGI, etc.) is desirable.

• Ability to manage work and priorities through a ticketing system and coordination with Manager.
• Excellent communication skills, both written and verbal.
• Ability to work well with others in a team environment
• Displays excellent time management skills Amazon is an equal opportunities employer.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

m/w/d