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- Aufgaben: Support clients with quality issues and process customer complaints.
- Arbeitgeber: Join A123, a leader in lithium-ion energy storage solutions driving innovation in automotive technology.
- Mitarbeitervorteile: Enjoy remote work options, flat hierarchies, and a supportive work atmosphere with great perks.
- Warum dieser Job: Be part of a team that values creativity and offers immediate impact on product success.
- Gewünschte Qualifikationen: Degree in engineering or related field with 2+ years in a similar role; strong English communication skills required.
- Andere Informationen: Willingness to travel internationally is essential for this role.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Charging into the future
As a worldwide leader in complete lithium-ion energy storage solutions that offer high power, high energy, excellent safety, and outstanding life, we provide our customers with quality products when and where they need them. A123 products deliver excellent energy density providing more driving range per charge. Our advanced technology allows vehicle manufacturers to engineer powertrain advancements that are environmentally conscious. These advances help reduce emissions, provide better fuel economy, and start to reduce our reliance on oil.
Breakthrough technology forms the core of our automotive product portfolio and allows us to manufacture highly competitive lithium-ion solutions at the system, module, and cell level. As true innovators in battery system design, we have the engineering expertise needed to support development and validation of advanced cell designs, software, electronics, and thermal management systems that power today’s electrified vehicles. At the core of A123 Battery Systems, our world-class in-house developed cells employ the most advanced battery chemistry for each application to minimize pack oversizing and system cost.
A123 has aggressively invested in scientific talent, developed our supply chain, and expanded our manufacturing footprint for NMC products which now represent more than half of our annual production. This success has inspired us to continue to invest in new research and development that will further enhance the energy density of our future products without compromising battery safety or performance.
Our global manufacturing footprint balances economies of scale and proximity to customers so that we are always prepared to cost-effectively deliver lithium-ion solutions that power the world’s most advanced vehicle technology.
We are looking for Customer Quality Engineer (all genders) for our team!
Are you interested in a job that involves interacting with people, where emotions, understanding, and friendliness play a major role? If you enjoy working with people from many different countries and cultures and your profile matches our requirements, you are flexible and able to work under pressure, and you also enjoy travelling internationally to a certain extent, then this position with us might even be the \“best match\“ for you.
Your tasks:
- You will support an assigned clientele with regard to customer-related quality issues.
- You will process customer complaints together with the responsible departments in Europe and China.
- You regularly take part in meetings with customers and internal departments.
- You maintain customer portals for the defined quality topics.
- You ensure that customer-related requirements are up to date and check the requirements for changes.
- You ensure on-site activities with our customers.
Your profile:
- You have a successfully completed degree in engineering, a comparable degree, or completed training, preferably in the automotive or electrical engineering/photovoltaics sector.
- You have at least 2 years of professional experience in a similar position and/or as a customer project manager (preferably with an assigned customer base).
- You are confident in using MS Office programmes and are familiar with B2B customer portals.
- You are able to communicate confidently in an international environment thanks to your good command of English and strong communication skills.
- You are characterised by an independent way of working and a high degree of flexibility.
- The position requires a willingness to travel internationally.
What we offer:
We are characterized in particular by our flat hierarchies and individual scope for creativity. We offer a familiar working atmosphere instead of anonymous office space. Our employees can feel their direct influence on our success through their proximity to the products and the business. As a result, our employees experience the results of their work immediately.
- Home office possibility
- Flat hierarchies
- Personal development: Customized career planning, continuous training, and projects
- Long-term perspective: Stable business development and forward-looking products for long-term career opportunities.
- Company pension scheme (100% employer-funded)
- Free coffee and water
- Subsidy for the VVS company ticket
- Company events, team building, and individual development plans
- Company benefits via Corporate Benefits
- Bonus programme for employee referrals
- Access to company fitness programmes
- E-Bike leasing
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Customer Quality Engineer (All Genders) Arbeitgeber: A123 Systems LLC
Kontaktperson:
A123 Systems LLC HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Customer Quality Engineer (All Genders)
✨Tip Number 1
Familiarize yourself with the latest trends in lithium-ion battery technology and quality management. This knowledge will not only help you understand the company's products better but also demonstrate your genuine interest in the field during interviews.
✨Tip Number 2
Network with professionals in the automotive and electrical engineering sectors. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights into the company culture at A123.
✨Tip Number 3
Prepare for the interview by practicing your communication skills, especially in English. Since the role involves interacting with international clients, being able to convey your thoughts clearly and confidently is crucial.
✨Tip Number 4
Showcase your flexibility and willingness to travel during the application process. Highlight any previous experiences where you successfully managed customer relationships across different cultures or regions.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Customer Quality Engineer (All Genders)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Quality Engineer position. Understand the key responsibilities and required qualifications, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your engineering degree and any relevant experience in customer project management or quality assurance, especially in the automotive or electrical engineering sectors.
Showcase Communication Skills: Since the role involves interacting with customers and internal teams, highlight your strong communication skills and any experience working in international environments. Mention your proficiency in English and any other languages if applicable.
Tailor Your Application: Customize your cover letter to reflect your understanding of A123 Battery Systems' mission and values. Explain why you are a good fit for their team and how your skills align with their needs, particularly in handling customer-related quality issues.
Wie du dich auf ein Vorstellungsgespräch bei A123 Systems LLC vorbereitest
✨Show Your Passion for Quality
Make sure to express your enthusiasm for quality engineering and how it impacts customer satisfaction. Share specific examples from your past experiences where you successfully resolved quality issues or improved processes.
✨Demonstrate Cross-Cultural Communication Skills
Since the role involves interacting with international clients, highlight your ability to communicate effectively across different cultures. Prepare to discuss any previous experiences working in diverse teams or with global clients.
✨Familiarize Yourself with Customer Portals
As the job requires maintaining customer portals, be prepared to discuss your experience with B2B customer portals. If you have used specific tools or software, mention them and how they helped you manage customer relationships.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think of situations where you had to handle customer complaints or collaborate with different departments to resolve issues, and be ready to share those stories.
