IT Support Engineer (m/f/d)

About Us

AB Enzymes, a subsidiary of Associated British Foods, is a leading company in the innovation and production of enzymes worldwide.

We partner with customers in the food, animal feed and industrial enzyme sectors, helping them make industrial processes more sustainable, environmentally friendly and efficient.

Our strengths lie in product excellence, innovation and customer‑focused solutions.

The Role

The IT Support Engineer provides hands‑on IT service and operational execution for the Darmstadt office.

The role ensures reliable end‑user support, stable workplace IT, and smooth daily operations for local users and laboratories.

Acting as the primary on‑site IT contact, the engineer maintains local infrastructure and assets and implements defined IT standards and processes.

• Your Responsibilities
• Provide onsite IT support across 1st and 2nd level support, including ticket handling and escalation.
• Support end users with hardware, software, workplace setup, and general IT questions.
• Manage the lifecycle of end‑user devices (laptops, desktops, mobile devices) – setup, maintenance, and replacement.
• Maintain and support local IT infrastructure, including networks, servers, server rooms, and ISP connections.
• Assist with user onboarding and manage user accounts.
• Provide hands‑on IT support for laboratory environments and related systems.
• Support and maintain local applications and services.
• Keep IT asset inventory up to date and perform regular checks.
• Support documentation, testing, training, and bug tracking activities in Service Now and related IT tools.
• Assist with vulnerability management, global user support, and recurring operational IT tasks.

About You

• Degree in IT field or an equivalent qualification.
• First hands‑on experience in IT support or a similar role.
• Solid understanding of IT infrastructure and service management processes.
• Strong service mindset with a passion for delivering an excellent user experience.
• Proactive, results‑driven approach and the ability to work independently.
• Team spirit combined with strong communication skills.
• A structured, organized way of working with a focus on efficiency.
• Fluency in both English and German (written and spoken).
• Availability to work on‑site and provide hands‑on support.
• Why Us
• An opportunity in an exciting and growing industry with business development prospects based on a future‑proof & sustainable technology.
• An international working environment with chances to develop professionally.
• A challenging, multifaceted employment opportunity with a long‑term perspective in a fast‑growing enzyme company.
• A progressive, team‑oriented management that supports open communication and accessibility.
• A modern, creative and innovative company that achieves success through its people.
• A collaborative, open‑mind culture with flat hierarchies and a people‑first attitude.
• Future career opportunities through the ABF network.
• Possibility of mobile working.

We value diversity and welcome all applications – regardless of gender, nationality, ethnicity, social origin, religion, disability, age, or sexual orientation and identity.

If you are interested in this position, we look forward to receiving your application together with your salary expectations.

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