Customer Service Specialist with German

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At AB InBev, dreaming big is what we do. Brewing the world’s most loved beers, building iconic brands like Corona, Stella Artois, Samson and crafting meaningful moments are what inspire us.

Brewing the world’s most loved beers and building brands consumers love, AB InBev is where ownership, ambition, and action thrive. We empower you to dream big, lead change, and create a long-lasting legacy. We value relentless problem-solvers who take accountability, embrace challenges, and turn bold goals into results through resilience and hard work.

We are looking for German Speakers in Prague supporting our customers in Austria and Switzerland. The primary purpose of this role is to deliver exceptional customer service to direct customers by handling immediate requests, resolving complaints, and providing information about products and services. This includes coordinating follow-ups, managing urgent issues, and maintaining professional interactions across various communication channels to ensure customer satisfaction and efficient problem resolution.

Key dimensions:

• Meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Achieve personal and team targets, ensuring high levels of customer satisfaction.
• Support business unit target achievement.

Key contacts:

• External customers, mainly in the off-trade sector (e.g., wholesalers, retailers).
• Internal cross-functional teams (e.g., Breweries, Credit Management, Logistics).
• Field Sales and Key Account Management teams. Teams from the Global Capability Center (GCC).

Experience:

• Experience with Customer Service model.
• Commercial background would be an advantage.

Skills:

• Adaptability to a multicultural environment.
• Strong customer and service-oriented mindset.
• Results-driven and proactive attitude.
• Team player with excellent communication skills.
• Contribute to a positive and collaborative team environment.
• Responsibility, reliability, and a focus on accuracy and detail.
• Hands-on mentality with the ability to work independently and learn quickly.
• Openness to feedback and continuous learning in a dynamic environment.

Technical knowledge:

• Basic knowledge of MS Office tools.
• Salesforce experience would be an advantage.
• AP knowledge is a plus.

Languages:

• Fluent German in speaking, reading, and writing.
• Fluent English in speaking, reading, and writing.

What’s in it for you:

• Benefits for you and your family to help your physical and mental health.
• Competitive parental leave and pension contributions (2.5%).
• 5 days holidays per year.
• Employee benefits to help your physical and mental health and overall wellbeing (Accident, Health and Luggage insurance, discounted services like HP Market, Multisport Card, GS Pharmaceuticals, etc.).
• Beer allowance to enjoy our brands.
• Employee networks to support diversity and inclusion.
• Local Bonus.
• 6 weeks paid leave for primary caregivers.
• Return to Work programme.

Build your career with us:

We recruit for mindset, ambition, cultural fit, and growth opportunities.

Unique culture: We are proud to be part of something bigger than ourselves and are passionate about building upon our company’s long legacy. We believe in collaboration and candor, which results in a dynamic culture with open communication.

And everyone loves: We are part of the collective, global history of beer. We are the proud makers of more than 500 iconic brands, from beloved international classics to local favorites.

Growth opportunities: Our people grow at the pace of their talent. We empower our people to learn, expand their perspectives, and unlock career growth. In an environment where commitment to excellence pays off, our people are able to deepen their impact and create a long-lasting legacy.

Seniority level: Entry level

Employment type: Full-time

Job function: Sales, Customer Service, and Product Management

Industries: Manufacturing

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