Salesforce Product Owner for Service

ABB auttaa teollisuuden eri toimialoja toimimaan korkealla suorituskyvyllä ja lisäämään samalla toimintansa tehokkuutta, tuottavuutta ja kestävyyttä niin, että ne menestyvät paremmin. Odotamme edistymistä – niin sinulta, tiimiltäsi kuin koko maailmaltakin.

Salesforce Product Owner for Service will drive ABB’s strategic Salesforce platform by owning the Service products and defining a clear global vision aligned with the ABB Way. This role ensures efficiency, consistency, and collaboration across business areas and divisions, creating a unified approach to product development through agile methodologies that foster innovation, reduce complexity, and minimize technical debt.

• Build strong collaboration with BPOs and key leaders to align priorities, manage demand, and ensure consistent solutions across divisions.
• Take end-to-end ownership of the Service product by establishing a global vision and strategy that aligns with organizational goals and focuses on business value generation.
• Champion the target process, ensure smooth execution and documentation, and involve cross-functional teams when needed.
• Organize sprint planning, resolve priority conflicts, and motivate teams to deliver milestones on time.
• Advocate for Salesforce standard features and reusable solutions to reduce complexity and technical debt.
• Track KPIs, manage risks, and resolve prioritization conflicts to ensure successful product adoption and enhancements.
• Foster innovation (e.g., AI tools), manage budgets, and ensure compliance with governance and security standards.
• Work with the Comms, Change & Training Lead to ensure effective onboarding and adoption of new capabilities through a structured change management strategy.

• Bachelor’s degree in information management, Computer Systems, or Business Engineering (master’s degree preferred).
• 12–15 years of relevant professional experience, including 4–6 years as a Product Owner, Product Manager, or similar role within Salesforce Service or related domains.
• Scrum Product Owner, Salesforce Administrator, Service Cloud Consultant, and Field Service Consultant experience.
• Ability to align product vision with organizational goals using critical thinking and data-driven insights.
• Strong interpersonal skills to build relationships and drive alignment across cross-functional teams.
• Proven track record in managing projects end-to-end with a focus on execution and delivery.
• Clear, persuasive communication skills in English (additional languages are a plus).

We give you the space to lead, the support to grow, and the chance to make a difference. Whether you’re solving problems, building something new, or helping others succeed, your impact is real. You’ll be part of a team that values your voice and celebrates your progress.