Service Coordinator & Customer Service Specialist (m/f/d)

ABOUT ABBOTT

\“Abbott is a global health care leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.\“

WORKING AT ABBOTT

At Abbott, you can do work that matters and help people to live a healthier and fuller life, grow your career, and learn, be your true self. You will have access to:

• Career development with an international company where you can grow the career you dream of
• An attractive benefits package
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists
• A challenging position in a fast-growing crisis independent industry
• To become part of a dynamic, highly educated, highly skilled, and motivated team
• Flat hierarchies, open appreciative mentality, and efficient, constructive lines of communication
• Multi-national environment, where we foster the development of our talents within the enterprise

Abbott Medical GmbH in Eschborn is looking for a

Service Coordinator & Customer Service Specialist (m/f/d)

PURPOSE OF THE ROLE

Coordinate and plan the daily service activities for Capital Equipment Electrophysiology field service engineer team. Be the link between internal and external customers and the field service team. Responsible for the front and back office administrative and logistical support for the Capital Equipment Service Team. The service team is responsible for installation, upgrading, repair and preventive maintenance of all capital equipment part of Abbott’s product portfolio in compliance with Abbott Business code of conduct, Regulatory and Quality policies and procedures.

ROLES & RESPONSIBILITIES

• Be the front-office key contact person for Capital Equipment. Handling all incoming calls by phone and e-mail for external and internal customers. Perform administrative and incidental administrative functions such as preparing correspondence, answering telephones, maintaining electronic files and supplies, keeping appointment calendar, compiling and preparing regular and special reports, and other tasks as necessary
• Managing order processing for all servicing related activities
• Work well under pressure and in stressful environments
• Close cooperation with Technical Support team as well as the Supply Chain team
• Coordinate non-planned service visits and repairs (break/fix)
• Coordinate and manage planned service activities
• Assist in administrative follow-up and documenting field service interventions per QA (Quality) system requirements
• Assist with Capital Equipment customer service tasks

EDUCATION & COMPETENCIES

• A bachelor’s degree in Business Administration or equivalent by experience is desired
• Minimum of four plus years of progressively more responsible business administrative experience is required
• Previous experience in scheduling tasks and people by using any kind scheduling software is desired
• Requires a demonstrated knowledge of the practices and procedures of the function, company products, policies and programs
• Experience working in a broader enterprise/cross-division business unit model preferred
• Ability to work in a highly matrixed and geographically diverse business environment
• Fluency in German and English is a must, any additional European languages is a plus
• Computer skills: MS Office, SAP, Salesforce.com… is desired
• Ability to be flexible and respond to situations at short notice
• Ability to work with little supervision within a team and as an individual contributor in a fast-paced, changing environment
• Ability to travel approximately 10%, including internationally

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

We ask for your understanding that we only consider online applications via our online application portal. Applications by email or post cannot be processed. Original documents will not be returned.

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