Overview
As Manager E-Commerce Operations & Projects, you will bridge regional e-commerce teams, IT, and external partners to ensure day-to-day platform operation and continuous improvement. You’ll drive webshop enhancements, launches, and scalable digital solutions aligned with Abbott's Direct-to-Patient strategy. Your role supports growth across EMEA, APAC, and LATAM through operational excellence and strong project management. This is a hands-on, cross-functional leadership position in a global healthcare context. You will help shape the patient and customer journey with end-to-end delivery focus.
Leistungen / Benefits
- attractive pension plan
- company bike
- employee stock purchase program
Verantwortungsbereiche
- Oversee daily operation, performance, and ongoing improvement of e-commerce platforms and digital channels with IT and external providers.
- Act as a liaison among business stakeholders, regional teams, IT, development partners, and vendors across regions.
- Lead multiple e-commerce initiatives, including enhancements, optimizations, and new webshop launches, across all project phases.
- Translate business requirements into actionable IT and process solutions with cross-functional partners.
- Monitor platform performance and manage end-to-end e-commerce processes (catalog, orders, payments, invoicing, fulfillment, integrations).
- Plan and execute testing with stakeholders and partners to ensure quality deliveries.
- Identify opportunities to enhance the customer/patient journey and support DTP and digital sales growth.
- Build and maintain partnerships with BRMs, IT, regional stakeholders, and external providers to enable scalable digital commerce solutions.
Zentrale Anforderungen
- 15+ years of professional experience in online/e-commerce environments with IT solution delivery.
- Strong analytical, organizational, and communication skills; ability to work with diverse stakeholders.
- Proven experience leading internal IT delivery teams and managing external service providers (onsite/nearshore/offshore).
- Experience improving omni-channel and digital retail processes and customer journeys.
- Ability to gather and analyze requirements and assess impacts on operations.
- Fluent English; willingness to travel up to 20%.
- Action-oriented, proactive, and hands-on.
- communication
- stakeholder management
- team collaboration
- problem solving
- responsibility
- e-commerce platforms (Magento, Commercetools, Adobe Experience Manager or similar)
Manager E-Commerce Operations & Projects (m/f/d) in Mainz Arbeitgeber: Abbott
Abbott Diagnostics Manufacturing ist ein hervorragender Arbeitgeber, der bedeutungsvolle Arbeit in einem kollaborativen und integrativen Umfeld bietet. Als Senior Financial Analyst haben Sie die Möglichkeit, Ihre Karriere in einem globalen Unternehmen voranzutreiben, das sich für Innovation und Exzellenz einsetzt, während Sie von kontinuierlichen Entwicklungsmöglichkeiten und wettbewerbsfähigen Vorteilen profitieren. Wir fördern eine Kultur, in der vielfältige Perspektiven geschätzt werden und jeder Mitarbeiter gedeihen kann.
