Vice President, Payment Operations & Partnerships

• WHAT YOU’LL DO
• Lead and scale global payment operations across merchant onboarding, disputes/chargebacks, reconciliation, settlements, and payouts
• Manage and expand strategic partnerships with PSPs, banks, and fintech providers, including commercial negotiations and performance optimization
• Build and lead a high‑performing global team, establishing KPIs, SLAs, and a culture of operational excellence
• Deploy AI/automation use cases such as dispute management, exception handling, reconciliation matching, onboarding risk assessment, anomaly detection, and payment failure recovery
• Oversee global funds flow, ensuring accuracy, timeliness, and strong financial controls across reconciliation, settlements, and reporting
• Own chargeback and dispute strategy, improving prevention, win rates, and compliance with card network rules
• Optimize merchant onboarding to deliver a seamless, compliant, and scalable experience across global markets
• Develop real‑time monitoring, alerting, and incident response capabilities through a centralized payments command center
• Drive payment performance improvements (authorization rates, routing, cost of acceptance) through data, analytics, and partner strategies
• Partner cross‑functionally with Product, Engineering, Finance, Risk, and GTM teams to align payments strategy with company growth and platform evolution
• WHAT YOU’LL NEED
• 15+ years of experience in payments, fintech, banking, or Saa S, with senior leadership in payment operations
• Proven track record of scaling global payment operations, including reconciliation, disputes, onboarding, and payouts
• Experience driving automation and transformation initiatives, including AI/ML‑based solutions in operations
• Deep understanding of payment ecosystems, including PSPs, acquiring, card networks, and alternative payment methods
• Strong experience managing strategic partnerships and complex vendor ecosystems
• Financial acumen with experience managing large‑scale payment flows, reconciliation, and reporting
• Demonstrated success leading global, cross‑functional teams in a fast‑paced environment
• Excellent executive communication and stakeholder management skills
• PREFERRED QUALIFICATIONS
• Experience building or scaling payments platforms or global commerce infrastructure
• Familiarity with regulatory frameworks (PCI, NACHA, PSD2, etc.)
• Experience implementing AI/automation in financial operations or payments environments
• Background in multi‑country, multi‑entity payments environments
• WHY THIS ROLE MATTERS

This role is critical to advancing ABC’s global commerce platform—driving operational scale, financial accuracy, and intelligent automation while unlocking growth through partnerships and innovation.

You will play a key role in shaping the future of payments at ABC, delivering seamless experiences for millions of members and thousands of fitness businesses worldwide.

• WHAT’S IN IT FOR YOU
• Purpose‑led company with a values‑focused culture – Best Life, One Team, Growth Mindset
• Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO!
• Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
• Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!
• Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
• Medical/Dental/Vision coverage
• EAP – we get you help when you need it. Period.
• Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16

• And more! – so many benefits we couldn’t even fit them all here!

Please note that the salary information shown below is a general guideline only and based on employees in USA and may be different in other countries.

Salaries are based upon candidate experience, qualifications, and location, as well as market and business considerations.

Our pay range for USA based candidates for this position is $180,000 - $ 220,000 USD annually.

Your recruiter can share more about the specific salary range for the job location during the hiring process.

Also, certain positions are eligible for additional forms of compensation such as bonuses and commissions.

ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION

ABC is an equal opportunity employer committed to diversity, equity, and inclusion.

We strive to create a workplace where every employee, client, and partner feels valued, inspired, and empowered to reach their full potential.

For us, inclusion isn’t just the right thing to do—it’s a business imperative.

• Learn more at abcfitness. com
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