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- Aufgaben: Lead the team to create an amazing in-store experience for customers.
- Arbeitgeber: Join Abercrombie & Fitch Co., a global leader in fashion and lifestyle retail.
- Mitarbeitervorteile: Enjoy flexible schedules, merchandise discounts, and career advancement opportunities.
- Warum dieser Job: Be part of a supportive culture that celebrates individuality and diversity.
- Gewünschte Qualifikationen: High school diploma preferred; retail experience is a plus.
- Andere Informationen: Expect to work 20-25 hours weekly, including weekends and holidays.
Our Company
Abercrombie & Fitch Co. (A&F Co.) is a global, digitally-led, omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.
Company Description
Abercrombie & Fitch Co. (A&F Co.) is a global, digitally-led, omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.
Our Values
Our corporate purpose of being here for you on the journey to being and becoming who you are, fuels our customer-led brands and our global associates. We lead with this purpose and always put our people first, which is evidenced by our Great Place to Work Certification, as well as being named a Best Place to Work for LGBTQ+ Equality by the Human Rights Campaign. In addition to equitable compensation and benefit offerings, including flexibility and competitive Paid Time Off, we offer a range of educational and engagement opportunities, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.
Job Description
The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.
What You’ll Do
- Product Knowledge & Brand Awareness
- Business Understanding
- Proactive Thinking
- Attention to Detail
- Register/Point of Sales use
- Asset Protection
- Visual Displays
- System Skills
Work Schedule Requirements
Schedule will vary weekly but should expect to work at least 20-25 hours per week. Required availability on Saturdays and Sundays as well as certain holidays. In addition, during peak timeframes, hours will increase to support the needs of the business.
Qualifications
What it Takes
- Education: High School Diploma/ G.E.D. equivalent preferred
- Retail Experience: At least 1 year of retail experience is preferred.
- Customer Focus
- Communication
- Interpersonal Interaction
- Fashion Trend Knowledge
- Outgoing
- Assertiveness
- Adaptability/Flexibility & Stress Tolerance
- Poise & Ambition
- Multi-Tasking
- Applied Learning
- Promoting Diversity & Inclusion
- Work Ethic
- Omni Channel Services
What You’ll Get
As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:
- Quarterly Sales Incentive Bonus
- Merchandise Discount
- Flexible Schedule
- Opportunities for Career Advancement
- Opportunity to Become a Brand Affiliate
- Training and Development
- A Global Team of People Who\’ll Celebrate you for Being YOU
Abercrombie & Fitch Co. is an Equal Opportunity/Affirmative Action employer.
Seniority level
Entry level
Employment type
Part-time
Job function
Customer Service
Industries
Retail and Apparel & Fashion
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Hollister - Key Lead, Ernst August Arbeitgeber: abercrombie-fitch-co.
Kontaktperson:
abercrombie-fitch-co. HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Hollister - Key Lead, Ernst August
✨Tip Number 1
Familiarize yourself with Abercrombie & Fitch's brand values and customer experience philosophy. Understanding their commitment to diversity, inclusion, and customer service will help you align your approach during the interview.
✨Tip Number 2
Showcase your retail experience by preparing specific examples of how you've enhanced customer experiences in previous roles. Highlight any instances where you successfully led a team or improved store performance.
✨Tip Number 3
Demonstrate your knowledge of current fashion trends and how they relate to the target demographic. Being able to discuss relevant styles and customer preferences can set you apart from other candidates.
✨Tip Number 4
Be ready to discuss your adaptability and stress tolerance. Retail environments can be fast-paced, so sharing examples of how you've managed multiple tasks or handled challenging situations will show you're a great fit for the Key Lead role.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Hollister - Key Lead, Ernst August
Tipps für deine Bewerbung 🫡
Understand the Company Culture: Take some time to familiarize yourself with Abercrombie & Fitch Co.'s values and mission. Highlight how your personal values align with their commitment to customer experience and inclusivity in your application.
Tailor Your Resume: Make sure your resume reflects relevant retail experience, especially any roles where you provided customer service or led a team. Use keywords from the job description to demonstrate your fit for the Key Lead position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for fashion and customer service. Share specific examples of how you've successfully managed teams or improved customer experiences in previous roles.
Showcase Your Availability: Clearly state your availability in your application, especially your willingness to work weekends and holidays, as this is a requirement for the role. This shows your commitment and readiness to meet the company's needs.
Wie du dich auf ein Vorstellungsgespräch bei abercrombie-fitch-co. vorbereitest
✨Show Your Passion for Customer Service
As a Key Lead, your role revolves around enhancing the customer experience. Be prepared to share examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to providing quality service.
✨Demonstrate Team Leadership Skills
Since you'll be guiding Brand Reps and Stock Associates, highlight any past experiences where you successfully led a team or mentored others. Discuss your approach to motivating team members and ensuring effective store operations.
✨Know the Brand Inside and Out
Familiarize yourself with Abercrombie & Fitch's values, products, and target audience. Being knowledgeable about the brand will show your genuine interest and help you connect with the interviewers on a deeper level.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle stress. Think of scenarios where you had to adapt quickly or manage multiple tasks, and be ready to discuss how you navigated those situations.
