- Full-time
Company Description
ABOUT YOUis one of Europe’s fastest growing e-commerce companies. Based in Hamburg and Berlin, we operate at the intersection of fashion and technology. Our mission is to rethink online shopping and make it personal and seamless. This takes more than good ideas. It takes people who take initiative and challenge the status quo. We believe in flat hierarchies, direct communication, and pragmatic decisions. No long approval chains. Just ownership, trust, and clear responsibility. We work hard, but we also believe in enjoying the ride together - over team lunches, afterwork drinks, company events, or a quick coffee in between meetings. If this sounds like you, ABOUT YOU could be the right place to bring in your perspective.
Job Description
- Manage implementation, optimization, and innovation projects, collaborating with external partners where required and coordinating closely with internal stakeholders
- Design, configure, and maintain the Customer Service systems landscape, including the integration of various interfaces and reporting solutions
- Analyze operational business drivers and derive measures to optimize both the customer experience (CX) and agent experience (AX)
- Ensure the reliable operation and availability of applications and systems
- Own the documentation, continuous improvement, and rollout of best practices, guidelines, and operational standards
- Independently plan and execute functional testing and quality assurance (QA) activities
- Act as a key point of contact for external vendors and cross-functional internal teams
Qualifications
- Completed degree combined with relevant professional experience, or an equivalent combination of knowledge and practical experience
- Fluent in both German and English, with strong written and verbal communication skills
- Solid experience working with CRM systems, such as Zendesk
- Strong understanding of Customer Service operations; basic knowledge of performance metrics and KPIs is desirable
- Previous experience in the E-Commerce industry is a plus
- Enjoy working with technical systems and data-driven environments
- Highly motivated, with a structured, proactive, and independent way of working
- Strong business acumen and analytical thinking skills
- Hands-on mentality with excellent problem-solving and organizational abilities
Your perks at a glance:
A Place Where You Can Be You
We take it as our responsibility to create an environment where everyone feels welcome, exactly as they are.
Different backgrounds and perspectives make us stronger and shape our culture in ways that matter.
What we stand for internally, we stand for as a brand: acceptance, inclusion, and a fairer approach to fashion.
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Customer Service Manager - Product Implementation & Controlling (all genders) in Hamburg Arbeitgeber: About You
ABOUT YOU ist ein dynamisches und wachsendes E-Commerce-Unternehmen mit einem inspirierenden Arbeitsumfeld in Hamburg und Berlin. Wir fördern eine offene und inklusive Unternehmenskultur, die auf flachen Hierarchien und direkter Kommunikation basiert, was dir ermöglicht, aktiv an spannenden Projekten im Bereich Wholesale Buying teilzunehmen. Zudem bieten wir dir die Chance zur persönlichen und fachlichen Weiterentwicklung in einem internationalen Team, während du wertvolle Kontakte in der Fashion-Tech-Branche knüpfst und von flexiblen Arbeitsmodellen profitierst.
