Hotel Manager

Night Manager (m/f/*) – at Hilton Berlin

A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

What will I be doing?

As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. Your responsibilities include:

• Overseeing the entire Front Office operation to maintain high standards
• Serving as a point of contact for regular and VIP Guests
• Completing Night Audit duties
• Maximizing room occupancy at best rates and promoting hotel services and facilities through up-selling techniques
• Understanding and demonstrating correct procedures regarding the acceptance of foreign currencies, credit cards, and cash in accordance with hotel policies
• Representing the Hotel Manager and senior managers in their absence, taking full responsibility of the hotel
• Managing and resolving issues or emergencies promptly
• Demonstrating knowledge of hotel products, services, pricing, policies, and the local area
• Acting according to security and emergency procedures and managing their implementation as required
• Preparing adequate handovers to early staff / Duty Manager
• Attending training courses and assisting with team training and development
• Adhering to policies and procedures when working with front of house equipment and property management systems
• Conducting annual and mid-year appraisals with team members
• Performing health and safety checks and night walks, maintaining good awareness of all hotel areas
• Assisting other departments as necessary

What are we looking for?

Successful Night Managers at Hilton demonstrate:

• Previous supervisory experience in Front Office within the hotel, leisure, or retail sectors
• High IT proficiency
• Excellent leadership, interpersonal, and communication skills
• Accountability and resilience
• Strong commitment to customer service
• Ability to work under pressure
• Excellent grooming standards
• Flexibility to respond to various work situations
• Capability to work independently and as part of a team

Preferred additional capabilities include:

• Previous experience in the hotel industry
• Experience with Front Office Management Systems
• Experience with cash handling

What will it be like to work for Hilton?

Hilton is a leading global hospitality company with a broad portfolio ranging from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has been committed to providing exceptional accommodations, services, amenities, and value to business and leisure travelers worldwide. Our vision to fill the earth with the light and warmth of hospitality unites us as a team dedicated to creating remarkable experiences every day. Our Team Members are at the heart of everything we do!

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