Brand Manager/ Customer Success Manager

Location: Leipzig

Remote Work: Hybrid model – up to 1 day of home office per week

Team Size: Currently 3 people in Customer Success

Reporting To: VP Sales Germany

Cross-Functional Collaboration: Marketing, Finance, Customer Support

Language Requirement: Professional fluency in German (C2)

Compensation

• Salary: Starting at €54,000 gross/year
• Bonus: Performance-based bonus model in development (targeting 5% of monthly net revenue)

Key Responsibilities

• Lead, develop, and grow the Customer Success team
• Foster long-term relationships with customers, ensuring satisfaction and retention
• Act as a strategic advisor and consultant to B2B and public sector clients
• Communicate complex technical concepts in a user-friendly manner
• Design and implement scalable onboarding and support processes
• Promote customer education, upselling, and ongoing engagement
• Serve as a key bridge between customers, product, and tech teams

Requirements Skills

• Strong interpersonal and communication skills
• Empathy and a customer-first attitude
• Experience leading or building Customer Success functions
• Technical aptitude with the ability to simplify complex ideas
• Self-organized and goal-oriented with a structured approach
• Familiarity with setting and measuring KPIs in CS

Tools & Tech

• Experience using CRM and customer engagement tools
• Proficiency in documentation and presentation
• HubSpot knowledge is a plus

Success Metrics (KPIs)

• High customer satisfaction and retention
• Strong Net Promoter Score (NPS)
• Reduced churn
• Scalable and efficient CS processes
• Increased customer lifetime value

Hiring Process

• Application via ad
• Intro Call (15–20 min)
• First Interview: In-person with VP Sales Germany (focus: sales and role alignment)
• Second Interview: With Managing Director and Head of People (focus: cultural fit)
• Offer

Why Join?

• Make an impact with a socially relevant, purpose-driven product
• Opportunity to shape and grow the Customer Success function from the ground up
• Collaborate directly with company leadership and cross-functional teams
• Ownership, visibility, and responsibility from day one
• Join a stable company with a growing, diverse customer base across sectors

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