We are looking for a reliable, hands-on person to strengthen our IT team in Heimstetten near Munich. Together we lookafter one of our long-standing enterprise clients there, an internationally active technology company.
The position is permanent and full-time, and it is meant for anyone looking for a stable, clearly structured role witha great deal of personal responsibility. Together with your colleague on site, you are responsible for day-to-day IToperations and are the first point of contact for the users.
No micromanagement. We trust you.
Your tasks
- Together with your colleague, you are responsible for IT support and day-to-day operations on site
- Deskside support for users in a Windows environment
- Handling support requests via ServiceNow, phone and email
- Support for Microsoft 365 applications (Outlook, Teams, SharePoint, etc.)
- Maintaining and developing the documentation and the internal knowledge base
- Coordinating with our European IT team on escalations and projects
- Occasional support at other locations and on IT projects (travel costs are covered in full)
Your profile
- Professional experience in IT support, deskside support or a helpdesk, ideally with vocational training as an ITspecialist for system integration (Fachinformatiker/in Systemintegration) or similar
- Initiative: you spot problems before they are reported and tackle them without waiting for someone to ask you
- Reliability: the client and the team count on you being there and thinking ahead
- You enjoy working in a small, internationally distributed team (Germany, Ireland, Finland)
- You like working independently on site and do not need close supervision
- A professional manner and a strong service orientation
- Solid knowledge of Microsoft Windows (client and server) and Microsoft 365
- Experience with ITIL and ticket systems (e.g. ServiceNow) is a plus
- Very good German and good English, spoken and written– both are required (English is the working language atthe client)
What we offer
- A permanent, secure position with a long-standing client
- An international team in Germany, Ireland and Finland
- Flat hierarchies, short decision paths, little bureaucracy
- Company phone and equipment
- Profit sharing, meal allowance and flexible working hours
- Free drinks and free parking
- Development opportunities in European IT services
- Real responsibility and trust from day one
Good to know
- You live in the greater Munich area with a manageable commute to Heimstetten
- Driving licence class B (required)
- Willingness to travel (25%) is desirable
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Heimstetten near Munich · Germany IT Support Specialist – Deskside (m/f/d) Full-time · permanent Arbeitgeber: Accelit Consulting GmbH
Accelit Consulting ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern in Heimstetten bei München ein dynamisches und unterstützendes Arbeitsumfeld bietet. Mit flachen Hierarchien, direktem Kontakt zur Geschäftsführung und echten Entwicklungsmöglichkeiten im internationalen IT-Service fördern wir Eigenverantwortung und Teamarbeit. Unsere Mitarbeiter profitieren von flexiblen Arbeitszeiten, einem attraktiven Gehalt sowie zusätzlichen Vorteilen wie Essenszuschüssen und kostenlosen Getränken.
