Program Manager Direct-to-Patient Solutions in Darmstadt

Program Manager Direct-to-Patient Solutions _ Germany Location: Wiesbaden, Germany (Hybrid/Onsite) Salary – Market standards Position Overview We are seeking an experienced Program Manager to lead and enhance digital Direct to- Patient (DTP) solutions within a leading healthcare and diabetes care organization. The ideal candidate will have a strong background in healthcare, digital transformation, customer experience, and program management, with experience collaborating across business, technology, and external stakeholder groups. Key Responsibilities Drive the evolution and optimization of digital Direct-to-Patient business solutions. Analyze, improve, and manage reimbursement processes and patient service workflows. Enhance customer journeys and ensure a seamless patient experience across digital platforms. Lead complex cross-functional programs involving business, IT, operations, healthcare providers, and external partners. Act as the liaison between business stakeholders, technology teams, and thirdparty vendors. Gather, prioritize, and translate business requirements into scalable digital solutions. Generate data-driven insights and recommendations through customer, market, and business analysis. Support strategic initiatives, innovation programs, and digital transformation projects. Ensure compliance with healthcare regulations and internal quality standards. Drive continuous improvement of digital platforms, services, and operational processes. Required Qualifications Bachelor's or Master's degree in Business Administration, Information Systems, Health Economics, Healthcare Management, or a related field. 8-10+ years of experience in Healthcare, Medical Devices, Pharmaceuticals, Digital Health, Health Insurance, or related industries. Proven experience leading large-scale projects and programs involving multiple stakeholders. Strong understanding of digital business models, customer experience, and process optimization. Knowledge of the German healthcare ecosystem and healthcare reimbursement processes. Excellent analytical, organizational, and stakeholder management skills. Strong verbal and written communication skills in both German and English. Preferred Qualifications Experience with reimbursement, payer, or health insurance processes. Knowledge of Salesforce, CRM platforms, or E-commerce systems. Experience developing, implementing, or managing digital products and customer-facing platforms. Background in Diabetes Care, Medical Devices, or Digital Health solutions. Experience working in global or multinational organizations. PMP, Scrum, Agile, or equivalent project/program management certifications. If you have relevant experience and are interested in exploring this opportunity, please send your updated CV to mary.priscilina@accionlabs.com or connect with me directly on Linked Regards Mary Priscilina