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- Aufgaben: Lead our restaurant team, ensuring top-notch service and guest experiences.
- Arbeitgeber: Join The Hoxton, a fast-growing international hotel brand in vibrant Berlin.
- Mitarbeitervorteile: Enjoy 24 holidays, free meals on shift, and discounts across the Ennismore family.
- Warum dieser Job: Be part of a creative team that values fun, support, and memorable hospitality.
- Gewünschte Qualifikationen: Experience as a Floor Manager in a busy restaurant; fluent in English and good German.
- Andere Informationen: Opportunity to shape a new hospitality concept in Germany with a global brand.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
The Hoxton, Charlottenburg (Berlin) – Floor Manager (m/f/d)
2023 sees The Hoxton take on Europe! We’re popping up in some of our favorite cities and we’ve opened our first hotel in Germany in the city of culture and creativity, Berlin. We are now looking for an experienced Floor Manager to join our team.
Our first Hoxton in Germany is home to 234 bedrooms of varying sizes, a ground floor restaurant, coffee bar and streetside terrace and The Apartment – our unique meetings and events concept.
Reporting to our Restaurant General Manager , you will be responsible to support the seamless running of our restaurant by providing a highly efficient and effective service, ensuring standards are maintained, guest needs are anticipated as well as a good handle on the figures. Along with the Restaurant Manager you will lead our talented team, motivating and developing them to be the best they can be.
What you’ll do…
- Ensure the restaurant area is Hygiene & Safety compliant for each shift.
- Run the daily briefing for the restaurant team.
- Support and coordinate the reservations system with the Hosts team.
- Draft Floor plan based on covers.
- Support the Assistant Restaurant Manager and Restaurant Manager with Food & Beverage stock; ordering, stock counts.
- Ensure memorable guest experiences by engaging with customers, dealing with complaints, and maintaining a welcoming atmosphere for both our guests and staff.
- Support to the floor team and training of staff, including performance reviews.
- Cash handling and daily reporting of revenues as per hotel SOP’s.
- Responsible for the service on the floor.
- Responsible for the safe opening and closing of the restaurant.
What we’re looking for…
- Strong previous work experience as Floor manager or Supervisor in a busy and high-volume restaurant.
- You are aware of local employment law and health and safety regulations.
- Fluent in English, good German knowledge, additional languages will be highly valuable.
- You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
- A people person, great at building and nurturing long lasting relationships.
- You’re looking for a place where you can be you; no clones in suits here.
- You’re not precious. We leave our egos at the door and help get stuff done.
- You’re up for doing things differently and trying (almost) everything once.
- If we got stuck in a lift together, we’d have a good time and share a few laughs.
- You want to be part of a team that works hard, supports each other and has fun along the way.
What’s in it for you…
- The opportunity to bring an exciting new hospitality concept to Berlin (and Germany) and join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
- 24 holidays (plus bank holidays) and extra time off to volunteer with one of our partner charities.
- A competitive package, plenty of opportunity for development and rewards for going the extra mile and living our values.
- Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.
- Enjoy a free night at The Hoxton and a meal for two when you first start with us.
- Goes without saying, but we’ll feed you when on shift (Pluxee benefit card and vouchers).
- Great discounts across the entire Ennismore family.
- Lots of opportunity to progress and switch it up as part of a global family of brands.
- Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
#J-18808-Ljbffr
Floor Manager (m/f/d) Arbeitgeber: Accor Hotels
Kontaktperson:
Accor Hotels HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Floor Manager (m/f/d)
✨Tip Number 1
Familiarize yourself with The Hoxton's unique hospitality concept and values. Understanding their approach to guest experiences will help you align your answers during the interview and demonstrate that you're a great fit for their team.
✨Tip Number 2
Highlight your experience in managing high-volume restaurants. Be ready to share specific examples of how you've successfully led teams, handled busy shifts, and ensured excellent service, as this will resonate well with the hiring managers.
✨Tip Number 3
Showcase your people skills! Prepare to discuss how you've built relationships with both guests and staff in previous roles. The Hoxton values a positive atmosphere, so demonstrating your ability to create memorable experiences is key.
✨Tip Number 4
Be prepared to talk about your knowledge of local employment laws and health and safety regulations. This shows that you are not only experienced but also responsible and aware of the legal aspects of running a restaurant.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Floor Manager (m/f/d)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Floor Manager position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to emphasize your previous experience as a Floor Manager or Supervisor in a busy restaurant. Include specific examples of how you ensured hygiene compliance, managed teams, and enhanced guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that reflects your personality and passion for hospitality. Mention why you want to work at The Hoxton and how you can contribute to their unique culture and values.
Showcase Language Skills: Since fluency in English and good German knowledge is required, make sure to highlight your language skills prominently in your application. If you speak additional languages, mention them as well.
Wie du dich auf ein Vorstellungsgespräch bei Accor Hotels vorbereitest
✨Show Your Experience
Be ready to discuss your previous roles as a Floor Manager or Supervisor in busy restaurants. Highlight specific examples of how you managed teams, handled guest complaints, and ensured compliance with health and safety regulations.
✨Demonstrate Your People Skills
Since the role emphasizes building relationships, prepare to share stories that showcase your ability to connect with guests and team members. Show that you can create a welcoming atmosphere and leave a positive impact on those around you.
✨Understand the Brand
Research The Hoxton's values and hospitality concept. Be prepared to discuss how your personal style aligns with their approach to service and teamwork. This will show your genuine interest in the company and its culture.
✨Prepare for Situational Questions
Expect questions about how you would handle specific scenarios, such as managing a busy shift or resolving a guest complaint. Think through your responses in advance to demonstrate your problem-solving skills and ability to think on your feet.
