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- Aufgaben: Manage reservations, update systems, and ensure guest satisfaction.
- Arbeitgeber: Join Accor, a global leader in hospitality that values your individuality.
- Mitarbeitervorteile: Enjoy growth opportunities, a supportive culture, and the chance to make an impact.
- Warum dieser Job: Be part of a dynamic team that challenges the status quo and embraces diversity.
- Gewünschte Qualifikationen: Experience with Opera or similar systems; strong communication skills required.
- Andere Informationen: Fluency in English is essential; additional languages are a bonus.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Company Description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\’s hospitality. Discover the life that awaits you at Accor, visit Accor Careers .
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
Main Duty and Responsibilities:
- Promptly answer all requests for reservations and record them accurately.
- Constant upkeep of Opera Reservations system through updating of rates systems, validity dates, mail messages, and availability control.
- Ensure all reservations loaded into the PMS system are up to date.
- Closely scrutinize reservations relating to regular clients to ensure all information is correct resulting in minimal check in time.
- Monitor occupancy for upcoming weeks, when stop sell is necessary input date into PMS and advise Front Office, Telephones and ARS allotment holders.
- Create group masters and update group information as it is received e.g. rooming list, arrival, meals, follow up on information if not received. Liaise with other departments to ensure group requirements and special requests are actioned.
- Ensure an accurate and complete guest history exists for all return guests and that details of arrivals etc. are communicated to Management.
- Regularly monitor occupancy, judge busy periods and request assistance as required.
- Closely monitor allotments and ensure all are being utilised and not oversold. Provide allotment statistics and ensure accurate handling / correspondence.
- Assist in preparation and checking of rate manual, ensure rates and rates schedule in computer system are correct.
- Ensure completion of daily duties, e.g. correspondence, filing, reports, etc. adherence to Emergency Communication procedures.
Qualifications
- Prior experience working with Opera or a related system.
- Strong interpersonal and problem solving abilities.
- Fluency in English, additional languages are a plus.
Additional Information
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
#J-18808-Ljbffr
Reservation Sales Executive Arbeitgeber: Accor Hotels
Kontaktperson:
Accor Hotels HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Reservation Sales Executive
✨Tip Number 1
Familiarize yourself with the Opera Reservations system, as prior experience is a key requirement for this role. Consider taking an online course or tutorial to enhance your skills and demonstrate your commitment to mastering the software.
✨Tip Number 2
Highlight your interpersonal skills during networking opportunities. Engage with professionals in the hospitality industry on platforms like LinkedIn, and share your passion for customer service to make a lasting impression.
✨Tip Number 3
Stay updated on the latest trends in the hospitality sector. Understanding current market dynamics can help you discuss relevant topics during interviews and show that you're proactive about your professional development.
✨Tip Number 4
Prepare to discuss specific scenarios where you've successfully solved problems or improved processes in previous roles. This will showcase your problem-solving abilities and align with the expectations of the Reservation Sales Executive position.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Reservation Sales Executive
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Reservation Sales Executive position. Highlight key responsibilities and qualifications that resonate with your experience.
Tailor Your CV: Customize your CV to reflect relevant experience, especially any prior work with Opera or similar systems. Emphasize your interpersonal skills and problem-solving abilities, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of Accor's values. Mention how your background aligns with the company's mission and how you can contribute to their success.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is accurate and complete.
Wie du dich auf ein Vorstellungsgespräch bei Accor Hotels vorbereitest
✨Show Your Knowledge of Opera
Since prior experience with the Opera system is crucial for this role, make sure to highlight any relevant experience you have. Be prepared to discuss specific functionalities you've used and how they helped streamline reservation processes.
✨Demonstrate Strong Interpersonal Skills
As a Reservation Sales Executive, you'll be interacting with clients and various departments. Share examples from your past experiences where you successfully resolved issues or improved communication, showcasing your problem-solving abilities.
✨Highlight Your Attention to Detail
This role requires meticulous attention to detail, especially when managing reservations and guest histories. Prepare to discuss how you ensure accuracy in your work and provide examples of how this has positively impacted previous roles.
✨Express Your Passion for Hospitality
Accor values individuals who are passionate about hospitality. Share your enthusiasm for the industry and how you align with their mission to challenge the status quo and create memorable experiences for guests.
