Wojo Business Partner-Movenpick Kigali Rwanda

Company Description

\“Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\’s hospitality. Discover the life that awaits you at Accor, visit what you love, care for the world, dare to challenge the status quo! #BELIMITLESS\“

Job Description

Operations

• Manage general Space Operations
• Ensure Smooth day to day Ops
• Coordination with Suppliers and Procurement
• Assist to ensure Product excellence.

Customer Service

• On boarding of New Clients
• Handle customer complaints & Requests
• Optimize Client experience.
• Identifying and assessing customers` needs to achieve satisfaction.
• Gathering customer feedback
• Assist in building a great WOJO Community

General

• Assist to Plan and Manage Events
• Assist on online and Offline marketing.

Systems

• Assist in CRM Management and reporting.
• Onboarding clients and reporting any issues
• Make sure that weekly reports and dashboards are updated

Sales

• Manage incoming inquiries & Walk ins
• Manage & increase Mice Revenue
• Assist in up-selling
• Continuously investigate the market and keep up to date with competitors.

Qualifications

• Diploma or bachelor\’s degree, with a focus on business administration, hospitality or related fields.
• Experience in customer service, hospitality or administrative roles.
• Strong Interpersonal skills, a proactive attitude, organizational abilities and a customer centric approach are crucial.

Additional Information

Your team and working environment:

• At Accor, we are Heartists! Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists
• Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other.

We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding!

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