Client Relations Manager An Investment company is looking for a Client Relations Manager, who will be the customers' first point of contact within the company. You will be the voice of the company, answering existing clients' questions about products and services, ensuring great customer service. We rely on our managers to provide insights that will help the company build best client‑oriented solutions and products.
Responsibilities
Completing face‑to‑face meetings, video, and phone calls with clients: ensuring customers are supported during the onboarding process and working with product, support, and compliance teams to meet customer expectations.
Collecting documents: ensuring clients meet the criteria for boarding and handling the process of account opening.
Responding to queries: addressing inquiries and requests promptly through email and chat communication channels.
Gathering and analyzing customer feedback: proactively collecting and evaluating feedback to identify areas for improvement and enhance overall satisfaction.
Requirements
Fluent English and Russian, both verbal and written.
Relevant job experience in the financial industry is desirable.
Higher degree in finance or economics is an advantage.
Passion for customer service and good problem‑solving skills.
Ability to self‑manage and work independently in a constantly changing environment.
Why Join us? Together, we're building an exciting investment business in a brand‑new market. We offer an above‑average salary, invest in employee growth, and have a star team. We take pride in fostering a culture of inclusivity, innovation, and excellence. When you become a part of our team, you'll not only contribute to our success but also find opportunities for personal and professional growth.
#J-18808-Ljbffr
Responsibilities
Completing face‑to‑face meetings, video, and phone calls with clients: ensuring customers are supported during the onboarding process and working with product, support, and compliance teams to meet customer expectations.
Collecting documents: ensuring clients meet the criteria for boarding and handling the process of account opening.
Responding to queries: addressing inquiries and requests promptly through email and chat communication channels.
Gathering and analyzing customer feedback: proactively collecting and evaluating feedback to identify areas for improvement and enhance overall satisfaction.
Requirements
Fluent English and Russian, both verbal and written.
Relevant job experience in the financial industry is desirable.
Higher degree in finance or economics is an advantage.
Passion for customer service and good problem‑solving skills.
Ability to self‑manage and work independently in a constantly changing environment.
Why Join us? Together, we're building an exciting investment business in a brand‑new market. We offer an above‑average salary, invest in employee growth, and have a star team. We take pride in fostering a culture of inclusivity, innovation, and excellence. When you become a part of our team, you'll not only contribute to our success but also find opportunities for personal and professional growth.
#J-18808-Ljbffr
Client Relations Manager Arbeitgeber: ACM Limited
ACM Limited bietet eine dynamische Arbeitsumgebung, in der Teamarbeit und Innovation gefördert werden. Als Bilingual Client Relations & Onboarding Lead haben Sie die Möglichkeit, Ihre Fähigkeiten in einem internationalen Umfeld einzusetzen und weiterzuentwickeln, während Sie eng mit verschiedenen Abteilungen zusammenarbeiten, um maßgeschneiderte Lösungen für unsere Kunden zu schaffen. Wir legen großen Wert auf die berufliche Weiterentwicklung unserer Mitarbeiter und bieten zahlreiche Schulungs- und Aufstiegsmöglichkeiten.
