Professional Services Specialist with French language

Acronis is a global leader in cyber protection, delivering AI-powered protection for productive MSPs in a single, natively integrated platform that unifies operations management, cybersecurity, and data protection.

Driven by our mission to protect, manage and automate every workload, we’ve built the industry’s only all-in-one solution.

In this role you will be a Single Point of Contact for Acronis partners and end customers, driving and advocating initiatives that deliver higher stability, better partner/customer satisfaction, all while driving Monthly Recurring Revenue goals.

The role requires ability for occasionally travel, including internationally.

WHAT YOU'LL DO

• Develop responses to RFIs and RFPs, technical & commercial proposals to prospective customers’ requirements.
• Develop PSA and SOW in collaboration with Sales and Legal teams.
• Develop project plan in scope of implementation, consulting and integration projects with end customers, manage project work.
• Work with Datacenter Operations, R&D, Support, and other departments to clear technical roadblocks customer faces at implementation and post implementation stages.
• Build and maintain current functional and technical knowledge of the entire Acronis product line, provide consultations to customer engaging experts from other Acronis teams as required.
• Review customer’s implementation and integration plans and make recommendations in line with best practices.
• Present new product functionality, engage customer in evaluation of new product releases.
• Keep track of customer run rates, develop remediation plan in case of negative dynamics.

Work with R&D, Datacenter Operations, Support, Product, and other departments prioritizing and keeping track of customer’s incidents and feature requests.

• Update customer on regular basis about progress of work on support cases, incidents, and features request.
• Manage process escalations, develop Acronis internal and customer facing executive summaries, develop root cause analysis reports.
• Provide feedback to Acronis Product Management teams based on customer requirements.
• Conduct quarterly review meeting providing update on run rates, key projects, and planned activities for the next period.
• Manage internal organization development projects, ensure consistent execution and reporting.
• WHO WE’RE LOOKING FOR
• 3+ years in Project Manager or Technical Account Manager role in a software or systems integration company.
• 3+ years of technical hands‑on experience in the following areas: Saa S, Iaa S, storages, hypervisors, backup, disaster recovery, Rest API.
• IP network design/administration.
• DC/infrastructure design/operations, DBs administration.
• Server administration.
• Dashboards/reports.
• Python scripting (advantage).
• Excellent communications, interpersonal, and presentation skills.
• Excellent business analysis, project, risk, and relationship management skills.
• Ability to interact and communicate with multiple stakeholders, including C-level.
• Fluent written and spoken French and English.

Acronis is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.

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