About the Role
We're looking for a proactive, commercially minded Account Manager to own and grow a portfolio of existing customers in the DACH region. You'll build trusted relationships, drive renewals, identify new opportunities and help customers get the most value from our solutions.
This is a consultative role where you'll work closely with delivery and technical teams to ensure an exceptional customer experience while achieving retention and growth targets.
What You'll Do
- Manage and develop a portfolio of existing customer accounts.
- Build strong relationships with key stakeholders and become a trusted advisor.
- Drive contract renewals and protect recurring revenue.
- Identify upsell and cross-sell opportunities aligned to customer needs.
- Lead regular account reviews and create account growth plans.
- Proactively manage customer risks and retention strategies.
- Maintain accurate CRM records, forecasts and account plans.
- Work collaboratively with delivery, support and sales teams to ensure customer success.
- Represent the business at customer meetings, industry events and webinars.
What We're Looking For
- Must be a German native or Fluent
- You must have 5+ years in managing Enterprise customers in IT Sales.
- A proven track record of retaining and growing customer accounts.
- Strong commercial awareness and consultative selling skills.
- Excellent communication and stakeholder management skills.
- Self-motivated, organised and comfortable working remotely.
- Experience using CRM platforms such as Salesforce is desirable.
Nice to Have
- Experience in Enterprise Asset Management (EAM), SaaS, enterprise software or managed services.
- Knowledge of industries such as Utilities, Manufacturing, Energy, Facilities Management or Transport.
Why Join Us?
- Remote-first working with flexibility.
- Competitive salary and bonus.
- Opportunity to work with enterprise customers.
- A collaborative team that values innovation, ownership and continuous improvement.
- Career development in a growing technology business.
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Senior Account Manager Arbeitgeber: Add Some Zest
Als Arbeitgeber im Bereich der digitalen Gesundheitslösungen bietet unser Unternehmen eine dynamische und unterstützende Arbeitsumgebung, die auf das Wohlbefinden der Mitarbeiter ausgerichtet ist. Wir fördern eine Kultur des Wachstums und der Entwicklung, in der unsere Mitarbeiter durch gezielte Schulungen und Mentoring-Programme ihre Fähigkeiten erweitern können. Mit einer globalen Präsenz und einem engagierten Team sind wir stolz darauf, unseren Mitarbeitern die Möglichkeit zu geben, einen positiven Einfluss auf das Leben von Menschen weltweit zu haben.
