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- Aufgaben: Manage complaint investigations and improve procedures in a medical device company.
- Arbeitgeber: Join a leading medical device manufacturer based in Le Locle.
- Mitarbeitervorteile: Enjoy a 6-month TEMP contract with opportunities for growth and learning.
- Warum dieser Job: Make an impact in healthcare while working in a collaborative environment.
- Gewünschte Qualifikationen: Bachelor's degree required; 2 years of experience in quality assurance preferred.
- Andere Informationen: Immediate availability is a must; hybrid work options available.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
For one of our clients, medical device manufacturer based in Le Locle, we are looking for a Complaint Engineer for a 6 months TEMP contract.Your responsibilities :Manage complaint investigation: communication with intake service, decontamination process, complaint investigation (analysis in laboratory, dimensional analysis, physical-chemical analysis, and any other necessary tests for product investigation and cause identification), review risk files, identify root cause, DHR review, report writing, archiving, escalation to NC or CAPA when applicableImplement and improve procedures related to complaints in accordance with applicable regulations/standards/requirementsTrack Corrective/Preventive/Improvement ActionsParticipate to projects related to complaints activitiesRaise awareness among other departments on complaints processingTrack indicatorsApply procedures related to complaints and material vigilance.Ensure adequate investigation of the complaints with relevant stakeholders (production, engineering, PD, QE, etc.)Review, approve and close complaint investigations.Implementation and management of complaints procedures, investigation, trending, and product surveillancePerform et review complaint trend analysis according to relevant GSOPsManagement of Health Hazard Evaluation: complete documentation in coordination with relevant stakeholders (Design Quality Assurance, Medical Safety, Product Development, Post market Surveillance)Participate to Post Market Surveillance activities : provide dataParticipate to risk management analysis activities according to procedures and within the defined timelineParticipate and support internal audits and third party audits / inspectionsYour profile :Available immediatelyMinimum of Bachelors Degree is required, preferable in quality assurance, Engineering, a Life Science or a related technical discipline. Minimum of 2 years of professional work experience within a quality assurance or compliance audit environment is required. Good level in English is requiredKnowledge of Medical device standards and regulations such as ISO13485, 93/42 EEC MDD, EUMDR 2017/745, 21 CFR part 820, Chinese, Canadian, Japanese, Australian, Brazilian regulations, etc.Experience in a Medical Device manufacturing environment is preferred. Teamwork abilityAbility to interface with internal and external customers#LI-AP1 #LI-Hybridundefined
Complaint Engineer - 6 months TEMP contract Arbeitgeber: Adecco Human Resources AG
Kontaktperson:
Adecco Human Resources AG HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Complaint Engineer - 6 months TEMP contract
✨Tip Number 1
Familiarize yourself with the specific medical device standards and regulations mentioned in the job description, such as ISO13485 and 21 CFR part 820. This knowledge will not only help you during the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Highlight any previous experience you have in complaint management or quality assurance within a medical device environment. Be ready to discuss specific examples of how you've handled complaints or improved processes in past roles.
✨Tip Number 3
Prepare to showcase your teamwork skills by thinking of instances where you've successfully collaborated with different departments, such as production or engineering, to resolve complaints. This will be crucial for the role.
✨Tip Number 4
Since the position requires good communication skills, practice articulating your thoughts clearly and concisely. You may need to explain complex technical issues to non-technical stakeholders, so being able to simplify your explanations is key.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Complaint Engineer - 6 months TEMP contract
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Complaint Engineer position. Understand the key responsibilities and required qualifications, especially the importance of complaint investigation and knowledge of medical device standards.
Tailor Your CV: Customize your CV to highlight relevant experience in quality assurance or compliance audit environments. Emphasize any specific projects or roles that relate to complaint management and medical device regulations.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the role and your passion for quality assurance in the medical device industry. Mention your familiarity with ISO13485 and other relevant regulations, and how your skills align with the company's needs.
Highlight Teamwork and Communication Skills: In your application, emphasize your ability to work collaboratively with various stakeholders. Provide examples of how you've effectively communicated in past roles, particularly in relation to complaint investigations and audits.
Wie du dich auf ein Vorstellungsgespräch bei Adecco Human Resources AG vorbereitest
✨Understand the Regulatory Landscape
Familiarize yourself with key medical device standards and regulations such as ISO 13485 and 21 CFR part 820. Being able to discuss these regulations confidently will show your expertise and readiness for the role.
✨Prepare for Technical Questions
Expect questions related to complaint investigation processes, including laboratory analysis and risk management. Brush up on your technical knowledge and be ready to provide examples from your past experience.
✨Showcase Your Teamwork Skills
Since the role involves collaboration with various departments, be prepared to discuss how you've successfully worked in teams before. Highlight specific instances where your teamwork led to successful outcomes.
✨Demonstrate Problem-Solving Abilities
Be ready to talk about how you approach problem-solving, especially in a quality assurance context. Share examples of how you've identified root causes and implemented corrective actions in previous roles.
