We are looking for an experienced Systems Engineer to take responsibility for the application management of a large-scale B2C platform.
In this role, you will ensure stable operations, compliance with Service Level Agreements (SLAs), and continuous improvement of our application landscape.
You will work closely with a Senior Project Manager based in Germany and support a long-term project setup with a duration of more than 3 years.
This is a hands‑on role with strong ownership of operations, support, and enhancements. Experience in supporting Frontend, Backend and DevOps stack is preferred.
Key Responsibilities
• Application Management: Ensure stable and reliable operation of a customer‑facing B2C application according to agreed SLAs.
• Incident & Problem Management: Identify, analyze, and resolve production incidents and technical issues.
Perform root cause analysis and implement long‑term fixes.
• Support & Enhancements: Work on application support tickets as well as enhancement requests based on business needs. Participate in on‑call support on a need basis.
• Release & Update Coordination: Plan and support software releases, updates and system upgrades in collaboration with DevOps and development teams.
• Change Management: Implement and coordinate application changes while minimizing operational impact.
• Stakeholder Collaboration: Closely collaborate with German project stakeholders, architects and product owners.
Act as technical interface between operations and development.
Technical Skills
Experience supporting applications on following tech stack:
• Microsoft Azure
• Azure DevOps
• Kubernetes (Basic)
• Postgres DBs
• Application Management (Jira etc.)
• Java
YOUR PROFILE
Other Required Skills
• Solid understanding of ITIL service management processes
• Willing to work as a 24/7 support, working in well‑coordinated shifts within a supportive team, with schedules designed to keep your work‑life balance
• Strong analytical and problem‑solving capabilities
• Excellent communication and stakeholder management skills
• Fluent in written and spoken English
• Ability to work independently and take ownership
• Strong learning mindset and ability to adapt quickly to new technologies
adesso India, 3B-2 Athulya, Third Floor, Wing B, SEZ, Infopark Phase 1, Cochin, Kerala 682042
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Systems Engineer Arbeitgeber: Adesso
Die Coopers Group AG in Bern bietet ein dynamisches und unterstützendes Arbeitsumfeld, das auf Teamarbeit und kontinuierliche Weiterbildung setzt. Mitarbeitende profitieren von flexiblen Arbeitszeiten, einer offenen Unternehmenskultur und der Möglichkeit, ihre Fähigkeiten in einem internationalen Umfeld weiterzuentwickeln. Zudem legt das Unternehmen großen Wert auf die Work-Life-Balance und fördert aktiv die persönliche und berufliche Entwicklung seiner Angestellten.
