L2 Application Support Engineer (a)

h380-100 % /h3h3What you're going to do /h3pAre you passionate about keeping business-critical applications stable and resolving complex technical issues? Do you enjoy troubleshooting incidents, analyzing system behavior, and collaborating with support, engineering, and development teams? Then this could be the right opportunity for you. In our Market Unit Financial Services, we develop and operate tailored software solutions in demanding and highly regulated environments. As part of a growing managed-services setup, you will analyze and resolve incidents, ensure reliable application operations, and contribute to the continuous improvement of our support services. You will play a key role in delivering high-quality operational services and maintaining business-critical applications. /pulliAnalyzing and resolving incidents escalated by L1 Support /liliTroubleshooting application issues using logs, monitoring data, and technical documentation /liliCoordinating incident resolution with support teams, developers, and external providers /liliMonitoring application availability, performance, and operational health /liliSupporting deployments, release validation, and operational activities /liliContributing to problem management and root-cause analysis activities /liliDriving operational improvements and support automation initiatives /li /ulh3What we're looking for /h3ulliDegree in computer science, information technology, or equivalent practical experience /liliExperience in application support, application management, or production support /liliExperience troubleshooting enterprise applications and technical integrations /liliKnowledge of Linux, SQL, and application log analysis /liliExperience with monitoring, observability, and ITSM tools /liliUnderstanding of ITIL-based incident and problem management processes /liliUnderstanding of deployment, release, and CI/CD processes /liliExperience with container platforms such as OpenShift, Kubernetes, or Docker /liliStrong communication and collaboration skills /liliITIL 4 Foundation certification is a strong plus /liliFluency in German and English /li /ulh3Sharp minds, good vibes /h3pWe are the sharp-minded IT experts who tackle the trickiest software and security challenges. With more than 700 employees in our locations in Zurich (HQ), Bern, Lausanne, Winterthur, Bassersdorf, Budapest, Lisbon, Singapore, and Ho Chi Minh City, we make the digital business of our clients work. /ppAs a great team, we empower each other to share, grow and succeed. The unique Adnovum spirit across locations stands for helping each other at any time, having an open door and contributing to an appreciating and trustful atmosphere. We always enjoy having a laugh, a coffee or a drink together! /ppApart from our unique «one Adnovum» spirit, we offer a solution-oriented engineering culture with flat hierarchies, which gives you the opportunity to contribute with your opinions and ideas. We embrace flexible working, like the possibility to work part-time and a hybrid work model. Your continuous education and development are key to us. Therefore, we actively encourage and support individual training opportunities. We firmly believe that diversity drives innovation and creates a vibrant and engaging workplace. We therefore encourage applications from people of all genders, all backgrounds, and all life journeys – a sentiment we express with an (a) for “all” in our job postings. At Adnovum, everyone is welcome. /ppTalent Acquisition Team /p #J-18808-Ljbffr