Associate Digital Marketing Business Consultant

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

Our Digital Experience suite is a market leader in Enterprise Digital Experience. We have had great success globally with major brands in the area of Unified customer experience, Content Supply Chain and B2B.

Adobe Professional Services delivers value to some of the biggest brands in the world, from Adobe solutions through strategy, implementation, and business consulting. We are looking for creative, proactive Business Consultants with the skills, experience, and track record to work with customers across industries and digital channels and drive value realization and business impact.

Are you a Digital Marketing / Business Consultant who can combine business and digital marketing know-how, with operational expertise to build outstanding experiences? Do you have the passion to connect business challenges with technology!

What You’ll Do

1. Contribute to business discovery workstreams, perform industry and customer research to establish the customer’s ‘why’.
2. Collaborate with Senior Consultants and partner with customer team members on relevant business goals and critical metrics.
3. Research and define customer personas, and build ideal state customer journey maps. Be able to connect these with opportunities for improved digital customer experience through Adobe technology.
4. Ideate use cases and tactics to support overarching business priorities. Support building scenarios and use cases to challenge customers to look beyond the obvious.
5. Contribute to value mapping exercises, and support the prioritization of recommendations according to value & complexity.
6. Build tactical plans, use cases, and guide the customer collaborators on the actions necessary to achieve the desired outcome.
7. Support on the creation of user stories and backlog prioritization, and report back on customer’s digital marketing performance on a recurring basis.
8. Assess performance and value realized from implemented activities. Communicate value to the customer and Adobe Account teams.
9. Become an Adobe business practitioner across multiple Digital Experience solutions (AEM, Workfront, RTCDP, CJA, Target or AJO).

What You’ll Need to Succeed

1. Bachelors or higher in computer science, marketing, business administration, or equivalent.
2. You are familiar with digital marketing tactics that move the dial on success metrics.
3. Customer Persona and Journey Development: emerging experience building customer personas, segmentation opportunities and an understanding of customer journeys aligned to these.
4. Up to 3 years experience ideally working with customers in the digital world, preferably from an agency or vendor perspective, or client-side involvement in a dynamic environment.
5. Familiarity with one or more industry-leading CMS or personalization tools like AEM, Adobe Analytics, Adobe Target, Adobe Experience Platform or Adobe Campaign or similar.
6. Be a self-starter, confident, opinionated, and proactive, you should gain the trust of customers and internal teams.
7. Excellent interpersonal and presentation skills both verbal and written.
8. Exposure to HTML, CSS, JavaScript, or the Adobe Creative Suite is a plus.
9. Comfortable in communication in English and German; ability to speak multiple languages is an added advantage.
10. Able to travel, as fit for customer engagements.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.

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