Implementation Consultant

OverviewThe ADP Switzerland Implementation Consultant is accountable for all aspects of assigned payroll and HR account setup. This includes analysis, configuration, data takeover, validation, issue resolution, parallel run calculation and turnover to the client service team. The implementation consultant must be capable of successfully implementing new business and existing account reconfiguration (for example, spin offs), ensuring a high degree of client satisfaction and maintaining high productivity regardless of the size, complexity and feature/functionality of the organization. The implementation project is the first interaction between the client and ADP after a sale, so the goal is to build a strong and trusted relationship with clients by seamlessly implementing ADP’s products to ensure a long-term successful partnership between the clients and ADP.This role demands a solid foundation in client service with strong organizational skills.ResponsibilitiesAdhere to the ADP implementation methodology and tools to implement payroll and HR solutions to new and existing ADP clientsAssume responsibility and accountability for the assigned projectsPartner with Sales and Client Services to ensure a smooth transition from Sales to Implementation to Client ServicesAnalyze client\’s payroll needs via the telephone or at client site to determine the necessary set-upConfigure ADP Payroll and HR accounts that follow the company guidelinesDevelop a project plan to ensure successful implementationCommunicate client responsibilities and keep them on track with their tasks to ensure that solution is delivered on timeFormally track issues and orchestrate resolutionPrepare client profile/file including all optional features as per sales orders to document the settings and client’s specificitiesSupport client through validation and testing as well as support first inputFacilitate and schedule calls/visits to accomplish analysis, input training, first pay input, output training, and troubleshootingProvide support until 3 months after the transition to Client ServicesQualifications / RequirementsThis role demands a solid foundation in client service with strong organizational skills. (No specific qualifications are listed in the provided description.)SenioritiesAssociateEmployment typeFull-timeJob functionHuman ResourcesIndustries #J-18808-Ljbffr