Field Service IT Support (German Speaking)

Field Service IT Support (German Speaking)

Field Service IT Support (German Speaking)

2 days ago Be among the first 25 applicants

Direct message the job poster from Adroit People Limited (UK)

Location: Rastatt, Germany (5days a week Onsite)

Job Type: Permanent

Workstation Services (e.g., Desktop, Monitors, Printers and laptop)

Requirement:

• Breakfix
• Desktop/Laptop Hardware related troubleshooting – Create, test and develop current Workstation images.
• Prepare and configured new laptops/workstations specifications as assigned
• End User Computing (EUC) Device Refresh as part of BAU ( any bulk refresh will be treated as separate project activity)
• Provide onsite PC repair, virus- and spyware-remediation, maintenance/rejuvenation, data-recovery, networking and upgrades.
• Windows upgradations through SCCM agent.
• OS and application installation: Windows migrations and deployment of customized images using SCCM
• Troubleshoot for Windows and have good working knowledge of Office products; provide printer/fax support
• Knowledge of server and network communications equipment, protocols (i.e. DNS and TCPIP), transmission media, security and network management practices
• Analyzed and diagnosed DNS/DHCP/VPN and other networking issues
• End user issues related to network, IP config, windows troubleshooting
• Actively worked with hardware and software vendors to resolve client issues in a timely manner
• Active Directory, folder access and Group Policy administration, hardware configuration. User Support for VPN, MS Office, applications.
• Installation of printers, Configuring conference room facilities
• Other aspects related to End user computing
• Spares management
• Installs, moves, adds, changes of hardware and software packages (IMAC);Hardware life cycle management
• Security compliance
• Populate Knowledge Management system with resolutions and workarounds
• Act as an escalation resource to the Help Desk, Site Administrators and Network Operations Center to assist with issues affecting endpoints
• Enterprise Mobility Management administration – enrollment and management of mobile devices. Adept knowledge on Airwatch – intelligent hub/MDM/ intune / azure
• Maintain the Service Now queue of an average of 5-20 tickets per day, resolved Level 1-2 support issues
• Ensure swift ticket resolution and escalate issues to Level 3 technician as necessary
• Adept knowledge on Software Center(SWC) and ServiceNow
• Knowledge of Okta and its usage.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting

• Industries

  IT Services and IT Consulting

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Field Service IT Support (German speaking)

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