Client Success Manager – DACH (m/f/d)

At Adsquare, we empower marketers and agencies with cutting-edge location intelligence to drive smarter, more effective advertising. As a leader in programmatic solutions, we provide real-time data and insights that enable our clients to reach the right audience at the right time. Our team thrives on innovation, collaboration, and a passion for delivering exceptional client outcomes. If you’re ready to be part of a fast-paced, dynamic environment where your work makes a direct impact, we’d love to hear from you.

About the team

Your Mission

Ideally you are

• You are native or business-level in German and English.
• Proficiency in other EU languages is nice-to-have but not essential.
• You have a passion for client success, client development or a similar function within the programmatic/data/ad agency field, or a similar client-facing industry
• Delivering exceptional customer service is in your DNA.
• Demonstrable experience of identifying and executing business expansion opportunities would be an advantage.
• You have a (at minimum) proficient understanding of the digital advertising ecosystem and how planning and buying teams at media agencies in the German market operate.
• Previous experience in real-time advertising, programmatic/paid social, advertising data solutions and ad-tech is an advantage.
• You work seamlessly and in dynamic partnership with colleagues from other functions including Sales, Marketing, Partnerships and Operations.
• You are well organised and highly capable of balancing competing priorities.
• You are experienced with data analysis, with the ability to pull out key insights to inform future strategies and drive growth. Previous experience with CRM systems and Tableau are advantageous.

Your Profile

What you will do

As a CSM in the German market, you will be an important contributor to the Global CS team. You will report directly to local CS leadership with a dotted line into the market GM. You will collaborate closely every day with a local Sales lead.

You own an existing client portfolio across media agencies and brand-direct relationships. You will own both client-facing and technical/operational responsibilities that support the client servicing process. Clients will see you as a trusted partner. You are accountable for developing a defined book of business with specific growth targets.

• You partner closely with a Sales Lead to identify and execute new opportunities within your patch.
• You follow best practice to create effective campaign solutions for clients. E.g. bespoke targeting strategies, troubleshooting and implementing measurement tracking.
• You monitor and optimise campaigns to drive performance and ROI.
• You ensure the highest levels of accuracy in forecasting and opportunity tracking.
• You are client-facing and readily available to meet in-person at client offices.
• You take the lead on platform training, showcasing the best of the product.
• You take the lead on client workshops, quarterly business reviews and bi-annual strategic account planning.

Desired Background

Our Software Stack

Your Opportunities

Why us?

On top of a competitive package, we offer:

• Flexible work models: hybrid, plus remote work from anywhere in the world up to 3 months per year.
• Annual individual learning budget of €1,200.
• 30 vacation days per year.
• BVG company ticket, Urban Sports Club membership, and pension scheme.
• Regular team and company events (trust us, our People team knows how to throw a party!).
• Latest hardware and all the tools you need to thrive.

Desired start date

Locations