Contact Center Manager in Europe (m/f/d)

Advantest – We enable
tomorrowʻs technology.
IoT, 5G and Artificial Intelligence. Unthinkable without us. More than half of all the microchips produced worldwide first pass through our hands. As the global market leader of automated test systems in the semiconductor industry we help the world to realize the digital transformation, enable our customers to shape the future and offer you the exciting jobs intended for pioneers.
Are you seeking answers and opportunities for your future? At our site in Böblingen you will find both as
Contact Center Manager in Europe (m/f/d)
Your Responsibilities
Manage Team, provide leadership, guidance, coaching, feedback as well as career planning
Responsible and provide assistance to Advantest customers in areas such as customer service requests, call management, part order fulfillment, trade quoting for services and parts, order management (billing) and dispatching of onsite resources (people and parts).
Drive and responsible for further enhancements and development of used software tools or processes in a global environment
Work closely with FSE Management Team to optimize Contact Center contribution to meet customer needs and business objectives
Audit Compliance – Ensure compliance with all established audit requirements for Call Center processes

Your Qualifications
Commercial degree / industrial apprenticeship
Management Skills
Good knowledge in Microsoft Office tools
Strong team player and open communicator
Good German and English communication skills (written and verbal)

Our offer
Flexibility
Benefits
Development
Fitness
Security
Flexible and trust-based working hours, 30 vacation days + option for additional vacation days, mobile working, individual part-time models and programs for extended periods of absence
Attractive salary, share in Advantest´s success through our exceptionally appealing bonus program as well as numerous subsidies, discounts and offerings (e.g. bike leasing)
Structured onboarding programs and mentoring, development discussions, technical and soft skill trainings, language courses and knowledge sessions
Ergonomic working environment, sports and fitness options and events (e.g. Global Challenge) as well as health days
Attractive company pension scheme, comprehensive insurance coverage and support in emergency situations

Take your next career step with us! Apply now, preferably via our online application tool.
If you have any questions, Alena Nicolai will be happy to answer them at
+49 (0) 7031.204.8380
For further information visit: now
Would you like to know more about jobs at Advantest and about our unique team spirit? Our employees offer you their personal insights into our working environment.
Would you like to take a closer look how our working environment looks like? Here you can take a short virtual 360° tour of our company – click the link to get to know us better.
Böblingen
Amerang