Repair Services Coordinator (m/w/d) AIRBUS

Join the dynamic Airbus team as a Repair Services Coordinator (m/w/d) and play a key role in managing end-to-end repair services for proprietary parts in Hamburg Finkenwerder. As part of the Repair, Lease & Exchange Order Management Team, you will handle critical customer interactions, coordinate with global suppliers, and oversee processes to ensure operational excellence. This position is a temporary assignment for one year, offering a unique opportunity to collaborate on projects and optimize service delivery in a fast-paced aerospace environment. Your tasks: - Act as the central point of contact for Airbus Proprietary Parts Repair, Lease, and Exchange Services, addressing customer inquiries globally. - Oversee customer Repair, Lease, and Exchange Orders, ensuring supplier adherence to contractual key performance indicators (KPIs). - Collaborate with airlines, MROs (Maintenance Repair and Overhaul Organizations), and other stakeholders to manage AOG (Aircraft On Ground) inquiries and orders. - Analyze customer-specific problems, complaints, and coordinate solutions across supply chain processes (end-to-end). - Maintain daily communication with repair stations to ensure time, cost, and quality targets for open orders. - Prepare performance reports detailing claims, processing times, turn-around times, and action trackers. - Support procurement and sales activities, including material process management for Airbus proprietary parts. - Lead and support process improvement projects and forecast individual repair station requirements. #### VORAUSSSETZUNGEN: - A degree in technical studies, industrial engineering, business administration, or economic sciences. - 2 years of professional experience in materials procurement, customer service, supplier management, and process improvement. - Proficiency in tools like MS Excel, MS Office, SAP, and Google Workspace. - Fluent English communication skills (negotiation level). - Ability to analyze data and prepare reports effectively. - Exceptional organizational, problem-solving, and resilience skills. - Capability to handle multiple projects in a fast-paced environment. #### Benefits: - An unlimited employment contract - 35-hour workweek - 30 days of annual leave - An annual salary of around 72.000 € - An attractive package following the Equal Pay model - Flexible handling of overtime through compensatory time-off or payment