Operations & Fulfillment Manager B2B (fmd)

Your tasks

• Act as the primary point of coordination for the B2B Operations & Fulfillment team ensuring seamless communication with internal stakeholders and 3PL partners.
• Oversee staffing and holiday planning to maintain uninterrupted operations and sufficient capacity during peak periods.
• Manage B2B inbound processing including system uploads coordination with 3PL partners and warehouse booking‑in processes.
• Coordinate with B2B clients to ensure compliance with specific shipping instructions, prepare shipping documents and labels, manage customs submissions, upload to client portals and oversee ship‑outs with the warehouse / 3PL.
• Ensure an exceptional customer experience by handling return requests and claims resolutions with efficiency and care.
• Proactively track B2B orders and go‑live dates to ensure deliveries are smooth and launches are on‑time.
• Collaborate closely with 3PL partners to ensure smooth operations, high service levels and sufficient capacity allocation especially during peak periods.
• Drive continuous improvement of SOPs, SLAs and KPIs to enhance efficiency, reduce operating costs and maintain high service standards for B2B operations.
• Build and maintain strong relationships with internal and external stakeholders through structured engagement including monthly check‑ins, quarterly reviews and on‑site visits.

Your profile

• 5 years of professional experience in operations fulfillment or supply chain management preferably in the fashion luxury or consumer goods sector.
• Academic degree and / or professional training in operations supply chain management or a related business field.
• Proven track record of managing B2B logistics including experience with shipping customs documentation and 3PL coordination.
• Strong organizational and time‑management skills to oversee multiple tasks and prioritize effectively during peak periods.
• Excellent communication and interpersonal skills for building relationships with clients, stakeholders and 3PL partners.
• Strong proficiency in G Suite and / or MS Office applications, experience with Oracle NetSuite or other ERP systems is a strong plus.
• Hands‑on mentality with a flexible and proactive approach; ability to multitask in a dynamic environment.
• Start‑up mindset with a can‑do attitude and a solution‑oriented approach.
• Excellent communication skills in English (both verbal and written), German is a plus.

Why us

• A modern office in the center of Berlin.
• Once‑per‑season gift voucher to be used on Aeyde footwear and accessories.
• Subsidized Urban Sports Club membership or Berlin Public Transport pass.
• German lessons for international employees.