IT Support Specialist

About The Company

HOERBIGER Deutschland Holding GmbH is a leading global provider of technological solutions and services that drive innovation across various industries. With a commitment to excellence, sustainability, and customer‑centricity, the company operates in over 40 countries with more than 7,500 dedicated employees. HOERBIGER specializes in sectors such as energy, automotive, safety technology, and high‑growth markets including semiconductors, automation, photonics, and satellite communication. Guided by core values of pioneering spirit, courage, fairness, and proximity, HOERBIGER fosters a culture of continuous improvement and transformation. The organization emphasizes creating innovative solutions that have a meaningful impact on society, environment, and industry, making it a dynamic and inspiring place to build a career.

About The Role

We are seeking an IT Support Specialist (m/w/d) focused on Modern Workplace & Microsoft 365 to join our team in Schongau, Germany. This hybrid role involves ensuring the reliable and future‑proof operation of IT services at our production sites in the Schongau area, with a travel requirement of approximately 10%. You will serve as the primary point of contact for end‑users both on‑site and remotely at our European locations. Your responsibilities include supporting end‑user hardware and software, troubleshooting incidents, and maintaining workplace IT environments. You will play a vital role in advancing our digital workplace initiatives by implementing and developing modern collaboration tools and workplace solutions. Working within an international team, you will contribute to the technological transformation of our organization, fostering a secure, efficient, and innovative IT environment that supports our strategic goals and operational excellence.

Qualifications

The ideal candidate will possess a solid foundation in IT with relevant qualifications or an equivalent professional background. You should have several years of experience in IT customer support, demonstrating a strong service orientation and problem‑solving skills. Proficiency in Windows operating systems, Microsoft 365, and mobile devices is essential. Knowledge of AI tools, data privacy, IT security, and compliance is highly desirable. You should be able to approach challenges with a structured and analytical mindset, delivering pragmatic solutions efficiently. Excellent communication skills in German are required, with good command of English to facilitate collaboration with international teams. A proactive attitude, adaptability, and a passion for continuous learning are key attributes for success in this role.

Responsibilities

• Support end-users by providing technical assistance on hardware and software issues both on‑site and remotely, ensuring quick and sustainable resolutions.
• Analyze and prioritize IT incidents, identify root causes, and implement effective solutions to maintain system stability and performance.
• Manage and support workplace IT assets including PCs, notebooks, mobile devices, peripherals, and production‑related IT systems, handling installation, maintenance, and upgrades.
• Coordinate closely with production teams, business units, and central IT departments to streamline processes and deliver high‑quality IT services.
• Drive the adoption and continuous improvement of modern workplace solutions, including collaboration tools and digital workspace platforms.
• Introduce innovative technologies such as AI‑driven tools for knowledge management, documentation, and support process optimization, contributing to digital transformation initiatives.

Benefits

Joining HOERBIGER offers a range of attractive benefits designed to support your personal and professional growth. You will have the opportunity to take on meaningful responsibilities within a visible operational role and collaborate with a diverse, international IT team. The company encourages active participation in shaping future technologies and digital workplace solutions. We promote continuous learning and skill development, providing a platform for your career advancement. The position offers exposure to a variety of tasks spanning production IT, office IT, and modern work environments, ensuring a dynamic work experience. Additionally, you will be part of a cultural transformation, supporting the shift towards a more innovative and sustainable working environment. Our benefits package includes a company pension scheme, accident insurance, bike leasing options, health promotion programs, an on‑site company restaurant, employee discounts, and special incentives such as anniversary bonuses, all aimed at enhancing your overall well‑being and job satisfaction.

Equal Opportunity

HOERBIGER Deutschland Holding GmbH is committed to fostering an inclusive and diverse work environment. We value the unique perspectives and experiences of all employees and are dedicated to providing equal employment opportunities regardless of gender, age, ethnicity, disability, sexual orientation, or background. Our recruitment and employment practices are designed to promote fairness and equity, ensuring that everyone has the chance to contribute and thrive within our organization. We believe that diversity drives innovation and excellence, and we strive to create a workplace where everyone feels respected, valued, and empowered to succeed.