Product Support Scientist – Automated Electrophoresis (m/f/d)

Product Support Scientist – Automated Electrophoresis (m/f/d) page is loaded

Product Support Scientist – Automated Electrophoresis (m/f/d)

Apply locations Germany-Waldbronn time type Full time posted on Posted 5 Days Ago job requisition id 4033830

Job Description

Agilent Technologies is seeking a qualified and motivatedProduct Support Scientistto join our Support Engineering team in Waldbronn, Germany.

This full-time, 12-month contracted position focuses on post-sales support for ourAutomated Electrophoresisproduct lines and contributes to several keyNew Product Introduction (NPI)projects.

This job will have a hybrid workplace agreement with fixed days in home office (Mon, Fri) and in the Waldbronn office (Tue – Thu).

Primary responsibilities for this role are to provide post-sales support and to develop the support strategy for new products.

• Provide Tier 3 internal support to customer facing Call Center teams, Field Service Engineers, Remote Engineers, and Agilent distributors.

• Manage and resolve customer escalations by forming cross-functional investigation teams; may involve direct customer interaction.

• Develop, implement, and maintain Product Support Plans and User Information Plans.

• Author user documentation, including Instructions for Use (IFU).

• Define and implement support strategies and delivery tools (e.g., Site Prep, Installation, Introduction and Preventive Maintenance).

• Review project requirements and design specifications, providing feedback based on FURPS+ (Functionality, Usability, Reliability, Performance, and Supportability) criteria.

• Develop and deliver technical training to Agilent support teams, including field service, remote engineers, and certified instructors.

Qualifications

• Bachelor’s or Master’s degree (or equivalent) in Life Sciences, Engineering, or a related field.

• Proficiency in Microsoft Windows and Office applications.

• Excellent written and verbal communication skills in English (C1–C2 level); German is beneficial.

• Strong ability to communicate technical information clearly and respectfully to diverse audiences.

• Team-oriented mindset with the ability to thrive in a multicultural scientific and engineering environment.

• Customer-focused attitude with the ability to work effectively in a fast-paced setting.

• Hands-on experience with analytical laboratory instrumentation, including troubleshooting.

• Familiarity with tools such as MATLAB, Power BI, and statistical analysis is beneficial.

• Familiarity with ISO13485 and 21 CFR Part 11 regulations is beneficial.

We Offer:

• Motivated Teams: Collaborate with highly motivated teams and take on exciting responsibilities.
• Challenging Projects: Engage in dynamic, collaborative projects.
• Development Opportunities: Benefit from diverse opportunities for professional growth.
• Corporate Culture: Be part of an exceptional corporate culture.
• Work-Life Balance: Enjoy a good work-life balance.
• Competitive Compensation and Benefits: Receive a competitive compensation and benefits package.
• Hybrid Work: Work in a hybrid model (3 days in the office, 2 days from home).

If you have any further questions regarding the application process, please contact the recruiter at +34 933 445 804.

Additional Details

This job has a full time weekly schedule.Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

Occasional

Shift:

Day

Duration:

9-12 Months

Job Function:

Marketing

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As a global leader in laboratory and clinical technologies, we are passionate about bringing great science to life.

Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges.

Leveraging more than 50 years of expertise, we create advanced instruments, software, and consumables supported by teams of highly skilled and knowledgeable people. With 18,000 employees around the world, our global reach and comprehensive solutions provide the most reliable and accurate results, as well as optimal scientific, economic, and operational outcomes. We work collaboratively with our customers on their journey to make a real difference in human lives. Our culture is founded on trust, respect, and uncompromising integrity, and we pride ourselves on being a dynamic and inclusive workplace that celebrates diversity and fosters innovation.

We can’t wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at Agilent.com .

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