Service Delivery Manager for BSO Products Germany & Austria (M/F/D)

Service Delivery Manager for BSO Products Germany & Austria (M/F/D) page is loaded

Service Delivery Manager for BSO Products Germany & Austria (M/F/D)

Apply locations Germany-Remote Location-Mainz Option to Work Remote in Germany Austria-Remote Location Germany – Hesse – Frankfurt time type Full time posted on Posted Yesterday job requisition id 4031128

Job Description

Lead and empower a team of approx. 12- 15 Customer (Field Service) Engineers and associated Support Providers to optimize their contributions to the organization

Manage hiring, development, workload and work efficiency of direct reports to achieve maximum productivity and optimize support resources in the assigned district, whilst being sensitive to the whole country picture.

Handle financial targets and drive order and revenue growth programs, fully P&L responsibility.

Demonstrate clear leadership connected to our Agilent values and support of the Support strategy and products.

Handle customer loyalty across the district and proactively build profitable relationships with customers.

Understand customer needs and assure development of services and the provision of effective delivery processes.

Work closely with the Business Team Managers and Sales Agents to position Support as a clear competitive advantage for the Sales Organizations.

Apply external as internal feedback from customers, to identify new business opportunities and continuously develop our organization.

Progressively build wider understanding of business and industry that could improve Customer Ownership Experience and the outcomes for Service and Support.

Qualifications

• Bachelors or master’s degree or University Degree or equivalent

• Chemical background with strong understanding of the analytical industry

• Deep application and technical knowledge about BSO Products, customer, and business

• Preferred min. 2 years work experience as a Team Leader/ Supervisor/Manager/ first Leadership and/or management experience

• Organizational skills with the ability to handle multiple tasks with different priorities at the same time

• Strong “customer first” mentality with quick comprehension and solution finding

• Multicultural management experience is an advantage

• Excellent interpersonal, self-motivation and negotiation skills

• Driving License

• Excellent English and German skills both verbal and written

We offer:

• Competitive compensation and benefits package

• Permanent contract in fast growing global company

• Challenging projects in dynamic collaborative team

• Training and development opportunities Work-Life-Balance programs

• Company car for private use

• The diversity of cultural and individual perspectives held by our employees and their dedication to inclusion

Should you have any further questions regarding the application process, please contact the recruiter on +34 933 445 804

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

50% of the Time

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support

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As a global leader in laboratory and clinical technologies, we are passionate about bringing great science to life.

Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges.

Leveraging more than 50 years of expertise, we create advanced instruments, software, and consumables supported by teams of highly skilled and knowledgeable people. With 18,000 employees around the world, our global reach and comprehensive solutions provide the most reliable and accurate results, as well as optimal scientific, economic, and operational outcomes. We work collaboratively with our customers on their journey to make a real difference in human lives. Our culture is founded on trust, respect, and uncompromising integrity, and we pride ourselves on being a dynamic and inclusive workplace that celebrates diversity and fosters innovation.

We can’t wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at Agilent.com .

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