Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek—so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.
We are looking for a
Field Service Engineer (m/f/d) , preferably based near Basel, with experience and knowledge in atomic spectroscopy (AAS, OES) and mainly ICP‑MS, to join us.
Communication skills, creativity and a positive attitude are crucial to help customers solve problems and demonstrate a commitment to providing the highest level of customer service, thereby contributing to our customers' success.
Key Responsibilities
Provide on-site customer support for installation, implementation, maintenance, and repair of company and multi-vendor systems, including hardware, software, networking products, operating systems, and integrated solutions, with a primary focus on atomic spectroscopy systems (AAS, OES, main focus ICP‑MS)
Install, configure, and optimize system components at customer sites while diagnosing and resolving hardware, software, and network performance issues
Perform preventive and corrective maintenance to ensure system reliability and minimize downtime, proactively addressing potential issues before they impact operations
Ensure customer satisfaction by advising on system configurations, preventive maintenance practices, and performance optimization strategies
Deliver fully integrated solutions as designed, including peripherals, communications, operating systems, and application software
Serve as a technical resource internally by managing escalations and collaborating with Support, Sales, Marketing, and R&D teams to resolve customer issues
Provide technical training, workshops, and knowledge transfer to field engineers and customers, including occasional calibration and hands‑on support for high‑volume accounts
Maintain compliance with all required customer and vendor credentialing requirements to access customer sites, including certifications, identification, and health and safety standards
Qualifications
Bachelor’s or Master’s degree in a scientific discipline such as chemistry, analytical chemistry, biochemistry, biotechnology, or a related field, with strong expertise in atomic spectroscopy / ICP‑MS or related techniques, or an equivalent qualification
Additional experience in molecular spectroscopy would be beneficial
At least 4 years of relevant professional experience
Valid driver's license
Flexible and willing to provide on‑site customer support as required
Experience in a laboratory environment or with Agilent products is considered an advantage
Strong proficiency in German and English; knowledge of French is an advantage
Why Join Us
Be part of a global leader in analytical instrumentation
Enjoy a collaborative, inclusive, and forward‑thinking work culture
Opportunities for career growth
Additional Details This job has a full‑time weekly schedule. It includes the option to work remotely.
Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations
Agilent Technologies Inc. is an equal‑opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Travel Required 75% of the time
Shift Day
Duration No End Date
Job Function Services & Support
#J-18808-Ljbffr
We are looking for a
Field Service Engineer (m/f/d) , preferably based near Basel, with experience and knowledge in atomic spectroscopy (AAS, OES) and mainly ICP‑MS, to join us.
Communication skills, creativity and a positive attitude are crucial to help customers solve problems and demonstrate a commitment to providing the highest level of customer service, thereby contributing to our customers' success.
Key Responsibilities
Provide on-site customer support for installation, implementation, maintenance, and repair of company and multi-vendor systems, including hardware, software, networking products, operating systems, and integrated solutions, with a primary focus on atomic spectroscopy systems (AAS, OES, main focus ICP‑MS)
Install, configure, and optimize system components at customer sites while diagnosing and resolving hardware, software, and network performance issues
Perform preventive and corrective maintenance to ensure system reliability and minimize downtime, proactively addressing potential issues before they impact operations
Ensure customer satisfaction by advising on system configurations, preventive maintenance practices, and performance optimization strategies
Deliver fully integrated solutions as designed, including peripherals, communications, operating systems, and application software
Serve as a technical resource internally by managing escalations and collaborating with Support, Sales, Marketing, and R&D teams to resolve customer issues
Provide technical training, workshops, and knowledge transfer to field engineers and customers, including occasional calibration and hands‑on support for high‑volume accounts
Maintain compliance with all required customer and vendor credentialing requirements to access customer sites, including certifications, identification, and health and safety standards
Qualifications
Bachelor’s or Master’s degree in a scientific discipline such as chemistry, analytical chemistry, biochemistry, biotechnology, or a related field, with strong expertise in atomic spectroscopy / ICP‑MS or related techniques, or an equivalent qualification
Additional experience in molecular spectroscopy would be beneficial
At least 4 years of relevant professional experience
Valid driver's license
Flexible and willing to provide on‑site customer support as required
Experience in a laboratory environment or with Agilent products is considered an advantage
Strong proficiency in German and English; knowledge of French is an advantage
Why Join Us
Be part of a global leader in analytical instrumentation
Enjoy a collaborative, inclusive, and forward‑thinking work culture
Opportunities for career growth
Additional Details This job has a full‑time weekly schedule. It includes the option to work remotely.
Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations
Agilent Technologies Inc. is an equal‑opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Travel Required 75% of the time
Shift Day
Duration No End Date
Job Function Services & Support
#J-18808-Ljbffr
Field Service Engineer – Atomic Spectroscopy Arbeitgeber: Agilent Technologies
Agilent Technologies ist ein hervorragender Arbeitgeber, der motivierte Teams und herausfordernde Projekte bietet, die es Ihnen ermöglichen, Ihre Fähigkeiten in einem dynamischen Umfeld zu entfalten. Mit vielfältigen Entwicklungsmöglichkeiten und einer außergewöhnlichen Unternehmenskultur fördert Agilent eine ausgewogene Work-Life-Balance und bietet ein wettbewerbsfähiges Vergütungs- und Leistungspaket. Werden Sie Teil eines erfolgreichen Vertriebsteams und tragen Sie zur fortwährenden Führungsposition von Agilent im Markt für analytische Instrumente bei.
